IT Support Engineer - Level 3 (Remote)

Job Overview We are seeking a highly skilled Level 3 IT Support Engineer to provide advanced technical support and infrastructure management in a remote environment. The ideal candidate will have strong experience in remote monitoring and management (RMM), endpoint security, system backups, and end-user desktop support . This role requires troubleshooting complex technical issues, maintaining system reliability, and supporting users across various platforms. Key Responsibilities Provide Level 3 technical support for desktops, laptops, and user environments. Troubleshoot and resolve advanced IT issues escalated from lower support levels. Manage and monitor systems using ConnectWise RMM . Utilize Autotask PSA for ticket management, documentation, and workflow tracking. Perform system monitoring, patch management, and proactive maintenance through RMM tools. Manage and verify data backups and disaster recovery processes . Detect, investigate, and resolve virus/malware/security threats . Provide remote end-user support including software installations, configuration, and troubleshooting. Maintain documentation for systems, procedures, and troubleshooting steps. Ensure IT systems meet security and performance standards . Proven experience as an IT Support Engineer / Systems Administrator (Level 3 or equivalent) . Strong experience with: ConnectWise RMM Autotask PSA Remote troubleshooting and endpoint management Experience handling backups, antivirus management, and system security . Strong knowledge of Windows operating systems and desktop environments . Ability to diagnose and resolve complex technical issues remotely . Excellent communication and documentation skills . Ability to work independently in a remote support environment . Preferred Qualifications Experience working in Managed Service Provider (MSP) environments . Knowledge of network troubleshooting, cloud services, and virtualization . IT certifications (CompTIA, Microsoft, or similar) are a plus. Salary: USD 700–750/month Work Setup: Work from Home Schedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time) 📩 To Apply: Send your CV and portfolio to: [email protected] Subject Line: IT Support Specialist - [Your Full Name]