IT Support (Level 1)

Job Description Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together! Profile Requirements: Experience in IT support or helpdesk environments Strong troubleshooting skills (remote support essential) Familiarity with POS systems and retail environments (preferred) Experience with ERP systems (e.g., Pronto) highly regarded Understanding of Salesforce or ticketing systems (preferred) Basic networking knowledge (Wi-Fi, devices, connectivity) Strong communication skills (written and verbal) Ability to work independently and prioritise tasks WORKING REQUIREMENTS Must be available to work onsite Availability for weekend coverage (Saturday–Monday preferred) Ability to respond to time-sensitive support issues Core responsibilities: IT Support Monitor support channels (email, Salesforce, internal systems) for incoming issues Respond to and resolve IT support requests in a timely manner Troubleshoot issues remotely (POS systems, user access, basic network issues) Escalate complex issues to senior IT or external providers when required Retail System Support Provide support for retail stores experiencing system or POS issues Assist with troubleshooting hardware and software issues Ensure minimal disruption to store operations ERP System Maintenance Maintain and support the company’s ERP system (e.g., Pronto or equivalent) Clean and maintain data including: Old orders Work orders Incomplete or incorrect records Ensure system data remains accurate and usable for reporting and operations Monitoring & Issue Management Monitor Salesforce and other platforms for support tickets or alerts Track issues through to resolution Maintain clear records of problems and fixes General IT Administration Assist with user account setup and access management Support internal systems and applications Perform routine system checks and basic maintenance tasks Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together! This is a remote position.