IT Support Specialist

The Role: Minted is seeking a skilled IT Support Specialist II to champion the technical needs of our growing business. In this role, you will serve as a subject matter expert for our corporate team, dedicated to delivering a world-class support experience. You will proactively triage and troubleshoot technical issues, acting as a vital conduit to the broader IT team to ensure swift resolution. Beyond day-to-day helpdesk operations, you will manage high-volume provisioning of macOS and Windows systems via NinjaOne, while leveraging SSO and identity management across Okta and Google Workspace. You are: Patient, thoughtful, and composed under pressure, with the ability to manage multiple competing priorities simultaneously. A proactive communicator who effectively identifies, documents, and escalates risks, issues, and scope changes to IT stakeholders. You have: 1–2 years of experience in Level 1 technical support within a mixed environment (approx. 70% Mac, 30% PC). Proficiency across standard web browsers (Chrome, Safari, Firefox) on both macOS and Windows platforms.A process-oriented mindset with experience using IT ticketing systems; experience creating documentation (knowledge bases) and automating workflows is a major plus. Hands-on administration experience with Mac OS and Windows OS, Google Workspace, Okta, and NinjaOne (or similar MDM solution). Solid understanding of web concepts, including troubleshooting techniques like clearing cache, inspecting elements, and utilizing the browser console. Experience working with Audio/Visual systems in a corporate environment (Google Meet, Zoom Rooms) and ability to support company-wide All Hands meetings. Exceptional interpersonal skills coupled with a natural knack for problem-solving. A genuine passion for delivering an outstanding customer support experience. Strong attention to detail and a disciplined approach to following established processes and procedures. Excellent written and verbal communication skills. A foundational understanding of eCommerce business operations. General networking knowledge to effectively collaborate with and assist the remote infrastructure team. You have: The ability to work standard daily hours from 9:00 AM to 5:30 PM. Availability to work on-site from our San Francisco office on Tuesdays, Wednesdays, and Thursdays. Flexibility to work from home on Mondays and Fridays, with occasional on-site attendance required based on project demands. Physical ability to safely lift and move equipment up to 50 pounds. Compensation: The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees. Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area: Geo 0: San Francisco, CA In-Office - $59,920 - $78,645 Salaries will vary based on various factors, including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs. Benefits: Benefits will be effective on the first of each month following your initial hire date. - Medical, Dental, and Vision Benefits - Employer Funded Health Savings Account - 10 Paid Holidays - Paid Time Off and Sick Leave - Paid Parental Leave - Monthly Gym/Wellness Reimbursement - 401(k) retirement savings plan - Employer Funded Commuter Benefits - Employee Discount - Friends and Family Discount DISCLAIMER: We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process. Notice of AI Use in Employment Decisions: We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review. About Minted : Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience. We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger. At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide. Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business. We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more. Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program. How Our Process Works: Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.