IT Support Specialist

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

About the Opportunity

This organization is more than just a car wash; it is a company built on respect, communication, and a passion for people. Dedicated team members are leaders within the company, and it is believed that personal growth is the key to organizational success. If you are a self-starter, motivated, and ready to take on new challenges, this role offers an opportunity to succeed as part of a rapidly growing business.

Position Overview

The company is currently seeking an IT Support Specialist. This role plays a key part in keeping stores running smoothly. In this position, the individual will provide remote support to locations, helping team members with hardware, software, and POS systems. This role will be the go-to problem solver for network, device, and application issues, ensuring minimal downtime and maximum efficiency.

If you enjoy troubleshooting, delivering quick solutions, and supporting people so they can focus on serving customers, this role is a great fit. The individual will also manage support tickets and monitor service levels to make sure every request gets the attention it deserves.

Key Responsibilities

• Respond to IT support requests via phone, chat, and MaintainX system. Ensure all issues are addressed and documented in MaintainX.
• Troubleshoot all IT systems, POS, networking, and business application issues.
• Assist with hardware setup, replacements, and software updates.
• Document resolutions and escalate complex problems when needed. Ensure all wash down issues are resolved in a timely manner.
• Maintain a high standard of customer service with store staff.
• Provide remote IT support 100%.
• Assist with IT projects as needed.
• Perform other duties as assigned.

Qualifications

• Minimum of a high school diploma (or equivalent) and 3 years of experience in an IT support role. However, a combination of experience and/or education will be taken into consideration.
• Must possess knowledge of controls systems, low voltage, networking and camera systems.
• Strong knowledge of network infrastructure, POS systems, and advanced IT hardware and software.
• Must possess excellent communication, interpersonal, and problem-solving skills.
• Proficient with Microsoft Office Suite, Gmail or related software.

Benefits

• Salary ranging from $55,000 to $65,000 (based on experience).
• Comprehensive Health Benefits (Medical, Dental & Vision).
• Paid Time Off in addition to Company Paid Holidays.
• 401(k) Retirement Plan with Company Match.
• Company-Paid Life Insurance.
• Pathways to Advancement.
• Free Weekly Car Washes.

Employees are the most valuable asset. The organization only employs the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, this is an opportunity to join the team.

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.