IT Support Specialist

Discover your 100% YOU with MicroSourcing!

Position: IT Support Specialist

Location: Philippines

Work setup & shift: Work From Home | Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As an IT Support Specialist, you will:

• Respond to, triage, and resolve IT support tickets in a timely and professional manner.
• Troubleshoot hardware, software, connectivity, and end-user technical issues.
• Support IT projects, technology implementations, and initiatives as directed by IT leadership.
• Assist in maintaining the availability and security of systems, data, and networks.
• Follow and help enforce IT policies, security procedures, and compliance requirements.
• Escalate complex technical issues to senior IT staff and maintain clear communication with end users throughout the resolution process.
• Maintain working knowledge of commonly used hardware, software, and internal IT systems.
  
  

What You Need

Non-negotiables

• 1–2 years of experience in IT support, technical support, or helpdesk roles.
• Familiarity with Windows and/or macOS environments and common business applications.
• Experience with Freshservice and Microsoft Intune.
• Basic understanding of networking concepts, data privacy, and IT security best practices.
• Strong troubleshooting, communication, patience, and customer service skills.
  
  

Preferred Skills/expertise

• Experience supporting remote users and distributed teams.
• Knowledge of hardware and software troubleshooting.
• Familiarity with IT service management and ticketing processes.
• Understanding of endpoint management and device security.
• Ability to work independently while effectively collaborating with senior IT staff.
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply