IT Support Specialist — Entry Level

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. Our products combine practical business workflows with intuitive technology designed for everyday use. We are looking for an Entry-Level IT Support Specialist to help our team resolve day-to-day technical issues and keep employees productive in a remote working environment. You will provide first-line technical support, troubleshoot common hardware and software issues, manage support requests, and help maintain clear internal IT documentation. This role is designed for someone who enjoys solving technical problems, helping others, and building their IT skills in a growing technology company. WHAT YOU WILL DO Provide first-line technical support to employees Respond to IT support requests and troubleshoot common issues Assist with software, account, access, and connectivity problems Support employee onboarding and offboarding from an IT perspective Help configure and troubleshoot laptops, peripherals, and other workplace technology Manage and document support requests and their resolution Escalate more complex technical issues to the appropriate team Maintain internal IT documentation and troubleshooting guides Help manage software access, user accounts, and basic permissions Support routine software and device setup Identify recurring technical issues and suggest improvements Help maintain an organized and reliable remote IT environment WHAT WE ARE LOOKING FOR 0–2 years of experience in IT support, technical support, help desk, or a related role Basic understanding of computers, operating systems, networks, and common software Strong troubleshooting and problem-solving skills Patient and service-oriented approach to supporting users Strong written and verbal English communication skills Ability to explain technical issues clearly to non-technical users Good organizational skills and attention to detail Willingness to learn and take ownership of issues Comfortable working independently in a remote environment NICE TO HAVE CompTIA A+, Google IT Support, or similar certification Experience with Windows and macOS Familiarity with Microsoft 365 or Google Workspace Experience with Jira, Zendesk, or other ticketing systems Basic understanding of identity and access management Familiarity with remote-support tools Previous experience supporting a remote or distributed team COMPENSATION AND BENEFITS $48,000–$62,000 annually , depending on experience, qualifications, and overall fit for the role. CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process. HIRING PROCESS Application review → introductory conversation → practical discussion → conversation with the team/manager → offer. We aim to keep the process focused and respectful of your time, with clear communication throughout the process. EQUAL OPPORTUNITY CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need an accommodation at any stage of the hiring process, please let us know and we will work with you to make the process accessible. Location: Remote Salary Range: 48,000 - 62,000 USD (gross, annually)