IT Support & Systems Administration (Remote, USA)

IT Support & Systems Administration (Remote, USA) Location: Remote, USA Employment type: Contract Indicative rate: $80–$90/hr We are seeking skilled IT Support and Systems Administration professionals to join our team in a contract capacity. This role involves providing technical support to end-users, troubleshooting hardware and software issues, and managing systems administration tasks. Candidates will work in a dynamic environment, addressing a variety of IT challenges while ensuring a high level of customer satisfaction. The ideal candidates will have a strong background in help desk support, systems administration, and a commitment to delivering exceptional service. Core skills Help Desk Support Technical Troubleshooting Windows Administration Customer Service Active Directory Systems Administration Desktop Support Cloud Management Required qualifications 2+ years of experience in IT support or systems administration Proficiency in Windows operating systems and Microsoft 365 Experience with Active Directory user management Strong troubleshooting skills for hardware and software issues Ability to provide excellent customer service Familiarity with remote support tools and techniques Experience in a help desk or service desk environment Preferred qualifications Experience with cloud services, particularly Microsoft Azure Knowledge of ITIL framework Bilingual in English and Spanish Experience in a healthcare or financial services environment