IT Support Technician, Level 2 - Digital Environment

Posted Tuesday, July 7, 2026 at 4:00 a.m. | Expires Saturday, August 1, 2026 at 3:59 a.m. OUR VISION Telefilm Canada is committed to building a skilled workforce that reflects the diversity of the Canadian population. The organization promotes equity, diversity, and inclusion, and encourages all individuals to voluntarily indicate if they identify as a woman, a member of an Indigenous community, a person with a disability, a member of a racialized group or other. Telefilm Canada also strives to respect the principles of accessibility by making our recruitment, assessment and selection processes as accessible as possible. If you have any questions about accessibility or require any accommodation at any point in the application and hiring process, please do not hesitate to contact us at [email protected] . As a responsible leader in, and champion of, the Canadian audiovisual industry, Telefilm Canada commits to adopting sustainability as a lens through which we work. This commitment is in alignment with the Government of Canada’s target to achieve net-zero emissions by 2050. YOUR ROLE Reporting to the Director, IT Operations, the incumbent provides technical support for workstations and meeting rooms (Microsoft Teams Rooms), while coordinating the group’s activities across multiple locations (Montreal, Toronto, Halifax, Vancouver). This person ensures a simple, efficient, and seamless user experience, while contributing to the evolution of digital productivity tools and practices. Technical Support – Workstations and Users Provide technical support by ensuring prompt and effective assistance to users. Manage the deployment and maintenance of workstations to ensure a seamless and standardized user experience. Contribute to the continuous improvement of support quality and services. Teams Room and Equipment Support Maintain equipment (Crestron, audio/video) at an optimal level. Schedule technical interventions while minimizing the impact on users. Coordination of Activities and Resources Actively participate in operations while maintaining a holistic view of the department. Supplier Management Ensure the quality of service and user satisfaction. Maintain clear communication between suppliers and internal teams. Technology Monitoring and Productivity (M365) Monitor technological developments related to Microsoft 365 productivity tools (Teams, SharePoint, OneDrive, PowerPoint, etc.). Specific Responsibilities Ensure an optimal user experience by minimizing disruptions. Actively participate in support activities (hands-on role). SKILLS AND REQUIREMENTS DEC or Bachelor’s degree in a related field, or any other related discipline or combination of equivalent and relevant experience; Minimum of five (5) years of experience in a similar role. Experience in a multi-site environment (a plus). Excellent mastery of French and English, both spoken and written, at the CBC level. The job description has been simplified for this posting and does not necessarily reflect an extensive list of tasks and responsibilities, and job requirements. Applicants commit to complying with the Conflict of Interest Disclosure Requirements. As of January 2026, Telefilm's hybrid work policy requires employees to work from the office three days a week. Rest of the time, you have the choice to work from home or to work from one of our offices. We thank all candidates for their interest but only those selected for an interview will be contacted. IMPORTANT - Password Security is everyone's business. As a user of the platform, you are responsible for creating a strong and secure password. In this sense, please create a password containing a minimum of 16 characters characters, and composed of at least 3 of the following 4 types of characters: Upper case characters - Lower case characters - Numbers - Special characters. Please also avoid including the following in your passwordthe following:- Personal or biographical information (such as your date of birth or hometown) Personal or biographical information (such as your birth date or hometown) - Words, phrases or numeric sequences that are easy to guess (such as "password", "1234" or "2023") - Common phrases, song titles and lyrics, or movie titles movie titles.