I.T. Systems Administrator

About Reliato With over 10 years of experience supporting the fast-moving world of iGaming, Reliato delivers expert marketing and operational support, helping our partners grow, innovate, and succeed. We’re an agile, solutions-driven team with a strong problem-solving mindset. Key Responsibilities Act as the primary point of contact for IT support requests, taking ownership of tickets from logging through to resolution. Assist employees across all departments with IT queries, providing clear, friendly, and timely support. Install, configure, and troubleshoot workstations, laptops, peripherals, and mobile devices. Perform user onboarding and offboarding (account provisioning, hardware setup, access, and deprovisioning) in line with company policy. Maintain, repair, and upgrade end-user hardware, operating systems, and standard server products. Support the maintenance of network and computer systems, diagnosing and resolving faults and identifying potential issues before they escalate. Apply a working knowledge of TCP/IP network infrastructures to connectivity and performance troubleshooting. Assist with internal and external applications and hardware upgrades. Create, maintain, and keep up to date clear IT procedures, knowledge-base articles, and technical documentation. Contribute to improving support processes and the end-user experience. Liaise with third-party contractors and suppliers for system support and routine maintenance. Essential Skills & Experience EQF Level 4 or the equivalent Ideally 2 year experience with desktop, system, applications and network support LAN / WAN support fundamentals Microsoft technologies: Windows 11, Microsoft 365 administration and end-user support Exposure to Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, and Google Workspace Ticketing / ITSM tool experience: (e.g., Jira Service Management, or similar) Endpoint / MDM basics: Windows Autopilot and Intune enrolment at a user-support level Basic identity & access management: password resets, MFA, conditional access basics, account lifecycle in Entra ID Remote support tooling: NinjaOne,TeamViewer, etc. Excellent troubleshooting, fault-finding, and problem-solving skills Strong communication and alignment skills in a multi-language, multi-site work environment Ability to work with diverse stakeholders and partners, locally and remotely Ability to work flexible hours and on own initiative, including occasional after-hours support as the business requires What we offer Comprehensive Health Insurance — so you’re fully looked after. Hybrid Working Model — flexibility to work from home and in the office. Work From Anywhere — enjoy the freedom to work overseas for part of the year. Gym Allowance — because your wellbeing matters. Fresh Fruit Mondays — start the week healthy and energised. Regular Team Events — fun socials, celebrations, and unforgettable moments. Work Anniversary Cake — because milestones deserve to be celebrated.