IT Systems Engineer-End-User Support (INDIA)

Role Overview We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our India office. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed. Key Responsibilities Configure and deploy desktops and laptops (Windows and macOS) Provide first- and second-line support for hardware, software, and access issues Configure, manage, support, and troubleshoot Windows 11 and macOS environments. Manage user accounts, identity, and access controls across systems Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms. Troubleshoot login, MFA, VPN, email, and access-related issues Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy. Provide functional support and troubleshooting for Linux systems Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency Networking & Infrastructure Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure. Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability. Assist with firewall access and connectivity issues Escalate complex issues as needed Operational Responsibilities Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues Manage and update tickets in the IT service management system Maintain assets inventory, tracking, and documentation. Ensure systems meet patching and security standards Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs. Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards. Collaborate with global IT teams on support and projects Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies 2–5 years of experience in IT support or systems roles Hands-on experience with: Windows 11 and macOS (configuration, management, troubleshooting) User identity and access management concepts Device management and endpoint deployment tools Networking hardware and software Experience with remote support tools Working knowledge of scripting (e.g., PowerShell, Bash, Python) Basic understanding of Linux systems Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) Experience with hardware and end-user support. Familiarity with enterprise firewalls, switches, and wireless environments Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users. Preferred Experience in a multi-office or global environment Familiarity with MFA, SSO, and access control best practices Experience with IT service management tools (e.g., ticketing systems) Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.) Competitive compensation with a bonus tied to performance Work in a collaborative, friendly environment, participate in the decision-making process for IT deployments, and have the opportunity to lead new ideas. Comprehensive benefits, including healthcare and reimbursement for relevant online courses to upskill in the market Weekly company-provided meals Trexquant is an Equal Opportunity Employer