IT Technician

👫 Who are we looking for? Do you enjoy helping people, solving problems, and making technology work? Are you curious, calm under pressure, and excited by fast-growing global environments? We’re looking for a talented IT Technician who will support our teams across Europe and beyond! 🌍 Where? Brno, Czech Republic (hybrid) ✈️ Travel? Occasionally, to other sites in the UK and Poland. 🗓️ When? April, 2026. ABOUT THE ROLE In December 2025, ROI Hunter joined forces with Pattern, a US-based global ecommerce accelerator. This is the first shared role between our two companies, created to support all our teams across Brno, London, and Wrocław, while being based in our Brno office. As an IT Technician, you’ll help keep our teams productive, supported, and confident in their tools as both organizations continue to scale globally. Your role will combine hands-on IT support with exposure to projects and infrastructure changes, including server migrations. What you’ll be doing: Supporting internal users via tickets, chat, email, and calls Setting up new starters with hardware, accounts, and access Managing user accounts and permissions securely Troubleshooting laptops, desktops, peripherals, networking, and software Supporting Windows, macOS, and Google Workspace environments Helping with asset management and hardware lifecycle Participating in IT projects (e.g., server → cloud migrations) Collaborating daily with a global IT team across time zones ABOUT YOU We’ll be a great match if: You love to learn and take ownership independently You have 2–4 years of experience in IT support / helpdesk / internal IT You’re comfortable supporting both Windows and macOS You understand IT basics like Wi-Fi, VPNs, DNS, and access management You can explain technical issues in a calm, human way You will be reporting to a native speaker using English on a daily basis You’re proactive, empathetic , and not afraid to ask questions You enjoy variety and don’t mind things changing as we grow You are a fluent speaker of the English language (B2) and you enjoy speaking English. Nice to have (not required): Experience with tools like Salesforce, Workday, Asana, Okta, JumpCloud, Zoom Exposure to cloud environments (AWS / GCP) IT certifications (CompTIA or similar) WHAT IT'S LIKE TO WORK WITH THE TEAM What makes this role unique is that you will be supporting both ROI Hunter and Pattern, experiencing the best of both worlds! You will use English on a daily basis and have a chance to visit our other offices within Europe! You will be based in our ROI Hunter Brno office, surrounded by people who value openness, trust, and human connection. We have an environment where you are encouraged to ask questions, share ideas, and take ownership without micromanagement. At the same time you will be a part of the Pattern worldwide technical team reporting to Mike who values analytical thinking, empathy and initiative to help and learn. You will be in touch with Mike and the rest of the team daily via Slack and weekly/biweekly at team meetings and your 121s. Even though we have teams in multiple time zones you will work standard hours. Pattern’s culture is built around a few core principles that guide how people work together and make decisions — and you’ll experience these in practice: Thinking critically and improving how things are done, not just following instructions Making decisions based on data , not assumptions Communicating clearly and empathetically with internal partners Taking initiative and helping where it’s needed, even outside your “lane” Being open to feedback while having a strong drive to not only meet the targets, but to exceed them In practice, this role gives you: A supportive, human Brno-based environment where you can grow with us Direct exposure to a successful global IT organization Clear expectations paired with trust and ownership Daily collaboration across countries and cultures A mix of hands-on support and meaningful projects Space to shape your own path as both companies continue to grow This is a role for someone who enjoys helping people and wants to be part of something bigger. PERKS AND BENEFITS 🌴 25 days of holiday 🤒 3 paid sick days per year 🏠 Occasional work from home 🧗🏻 Multisport card contribution 💆 Free massage or physiotherapy appointment once per month 👩🏻‍🏫 Company-wide education budget for your development 🥂 Company and team events (online & offline) …but we still believe the most important thing is the culture we create and live every day. YOUR HIRING JOURNEY WITH US: Intro call with our recruiter in Brno, Simon Double Interview containing Technical and Non technical parts with Mike and one of your colleagues Final interview Reference Check (3-4 references) Offer WHO WE ARE ROI Hunter 📌 A tech company originally founded in Brno, Czech Republic, now operating worldwide. We help brands scale their digital promotions and commercial activities through our Product Performance Management platform influencing every 43rd online purchase globally. Our clients include major retailers such as Adidas, Boohoo, M&S, River Island, and Farfetch. 📌 Official partners of Meta (Facebook & Instagram) and Google , working closely with the biggest players in the digital ecosystem. 📌 A proud employer of 90+ Hunters across 4 continents, representing over 20 nationalities. Pattern 📌 A US-based global ecommerce accelerator helping world-class brands grow across 60+ online marketplaces , using proprietary technology, AI, and data at massive scale. 📌 In December 2025, ROI Hunter joined forces with Pattern , bringing together deep performance marketing expertise and global ecommerce operations — creating new opportunities for growth, learning, and impact across both organizations. Together, we’re building the next chapter — combining ROI Hunter’s culture and innovation with Pattern’s excellence, scale and global reach. If this sounds like a place where you would enjoy growing your IT career, apply and let us learn more about each other! In the meantime, you can get to know us better through our Linkedin pages ( Pattern , ROI Hunter ) or our ROI Hunter career blog on Tribee .