IT Technician

IT Technician We are dedicated to cultivating a workplace that values diversity and inclusiveness. No matter your background we warmly welcome you to apply. Even if you don't meet every outlined requirement. Click here to apply IT Technician Reporting To: Head of IT Location: Bournemouth, United Kingdom Job Type: Full Time 37.5 hours a week Our Purpose Nourish Care provides a digital solution to the health and social care sector which improves the process of recording, analysing, and sharing of information. We seek to enhance and simplify care in equal measures; To harness the power of care management software to improve the lives of people who need care and those who provide it. We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector, we will not be complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible. Our Ecosystem At Nourish, you will contribute to a sophisticated ecosystem that includes: · Technology that impacts a million people every day: Our core products are used by over 425,000 carers to support 417,000+ individuals · The Nourish Partnership Programme (NPP): A sector-leading programme that manages strategic integrations with third-party systems to ensure seamless data syncing and interoperability across the care journey. Our Culture & Values We look for people who align with the way we work. If you join us, you are joining a culture defined by: · Making a Difference: We remember who we serve. We are passionate about making a meaningful, positive impact on the lives of carers and those we support · Agility: We continuously refine and adapt. There is no room for complacency here; we are driven to constantly review and improve our products and processes. · Collective Effort: We help each other out because we know that when one person wins, we all win. It’s "all hands-on deck" - everyone is in it together. · Every Person Counts: We treat everyone as a very significant part of our community. We welcome people being their true and authentic selves and value the diverse perspectives they bring. · Openness to Learning: We believe no question is a silly question and all insights are valuable. Mistakes are part of the improvement process; we dust ourselves off and begin again. The Team & Role · Our IT function is small but vital, with the IT Technician working closely alongside our Head of IT Support to keep every Nourish colleague productive, secure and well supported. · As our IT Technician, you’ll take ownership of day-to-day technical support across the business, seeing issues through from initial diagnosis to resolution. You’ll troubleshoot and resolve a broad range of hardware, software, access and connectivity issues across our Windows and Mac estate, as well as supporting our Microsoft 365 and Azure environments. · You’ll be confident tackling complex technical issues independently, know when to escalate where needed, and communicate clearly with colleagues throughout. We’re looking for someone with at least three years’ experience in a technical support role, a methodical approach to problem-solving, and a genuine desire to help people get back to doing their best work quickly. Key Responsibilities · Provide proactive, hands-on, end-to-end technical support to the Nourish workforce, resolving issues across Windows, macOS and mobile devices. · A clear, approachable communicator who can explain technical issues in simple terms, adapt to different levels of technical knowledge, and keep colleagues informed and supported throughout. · Manage and resolve support tickets within agreed SLAs, keeping our ticketing system accurately updated from triage through to resolution. · Administer and support our Microsoft 365 and Azure environment, including Entra ID, Exchange Online, Intune/Endpoint Manager, Teams and SharePoint. · Manage user account and licence administration across Microsoft 365 and Azure, ensuring access is provisioned and revoked correctly and securely. · Own end-to-end onboarding and offboarding for staff, including device builds, account setup, access permissions and equipment collection. · Troubleshoot networking issues including VPN connectivity, Wi-Fi, printers and other peripherals, liaising with external suppliers or specialist teams where needed. · Maintain clear documentation of IT assets, configurations and support processes, and contribute to our internal knowledge base. Required Experience · Proven experience (3+ years) in a 2nd line (or equivalent) IT support role, ideally within a fast-paced or scale-up environment · Strong working knowledge of Windows and macOS environments · Hands-on experience administering Microsoft Azure and Microsoft 365 (Entra ID, Exchange Online, Intune, Teams and SharePoint) · Experience troubleshooting networking fundamentals such as VPN, Wi-Fi and DNS/DHCP · Experience managing support tickets against SLAs using a helpdesk/ticketing system · Experience supporting device onboarding and offboarding, including device builds and access provisioning · Strong communication skills and a collaborative, pragmatic mindset · Full, valid UK driving licence, with occasional travel to other Nourish offices as required Desirable · Experience supporting Microsoft Azure / Entra ID environments at scale · Familiarity with endpoint security and device management tooling (e.g. Intune, SentinelOne, Rapid7) · Experience working in a fast-growing SaaS or technology business Nourish Benefits: 25 days basic annual leave, plus Bank Holidays In addition, we offer incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days. This means long standing employees can enjoy up to 30 days of annual leave per year, plus bank holidays. Extra paid day off for your birthday Paid days off for volunteering opportunities Private Medical Insurance Pension Referral Bonus Health and Wellbeing platform including access to 24/7 GP & 24/7 EAP Counselling and support Variable impact workouts. Wellbeing videos including prompts for healthy behaviours Wellbeing, care and compassion leave policies Cycle to Work Scheme Career Development opportunities and regular reviews Recognition and Rewards Social Events throughout the year All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents. Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles. The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work Department Operations Locations Bournemouth Remote status Hybrid Employment type Full-time About Nourish Care "Want to know what it means to care better? Then working with us is a great choice". Join us at Nourish and experience a workplace where care, impact, and fun all come together.