IT Technician

IT Technician Join Eurofragance and thrive in a dynamic, international environment where passion and innovation lead the way. Ever dreamed of working where fragrances tell stories? At Eurofragance, we don’t just create fragrances — we create experiences. With passion, excellence and bold entrepreneurial spirit, we’re growing fast and want you to grow with us. Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India… and more! Here, your work truly matters — and so do you. 🎯 What's your mission? The core mission of this role is to contribute to Eurofragance’s continued growth and evolve alongside the company as part of its success. By providing user support and overseeing the management of all deployed solutions (Networking, Systems, Wireless, Security, etc.), as well as actively contributing to global projects, the IT department plays a key strategic role in Eurofragance’s growth. We want to welcome someone who’s excited to learn, enjoys solving problems, and has experience helping users. 🛠️Here’s what you’ll be rocking every day Key Responsibilities: Provide 1st and 2nd level support for productivity tools, business applications, and IT infrastructure, with a strong focus on Windows and Fortinet environments. Develop monitoring capabilities that provide detailed insights into system performance, availability, and health, including the creation of dashboards, alerts, and metrics. Develop and deploy automation initiatives to reduce manual effort, enhance system reliability, and increase overall operational efficiency. Contribute to the design, implementation, and continuous improvement of IT solutions at a global level. Participate in cutting-edge technological projects at a global level. Coordinate and manage relationships with internal stakeholders and external vendors. ✅ What you need to shine in this role Minimum 1 year in a similar position English level B2 (intermediate) Key Knowledge: SO: Windows Series, Windows server, IOS, Android Administrative tools: Active Directory, DNS, DHCP, File Server. Backup tools: Veeam Backup Virtualization: Vmware Office 365 and Exchange Online systems. Monitoring tools: Ninja One, Desktop Engine, PRTG (similar). Knowledge in Cybersecurity Good communication skills and a collaborative, team-oriented mindset Experience working with ticket-based enterprise workflow systems, particularly JIRA Other Knowledge: Knowledge in Fortinet Solutions. Knowledge in SD-Wan and MPLS solutions Azure Cloud management solutions ✨ What do we offer you at Eurofragance? Much more than just a job! Take a look at everything we’ve prepared for you: Stability and growth in a solid company in full expansion. International environment with a multicultural team and language practice. Flexible start time and remote work 2 days/week (after 3 months and as long as the role is eligible for remote work). Flexible compensation with Cobee (meals, transport, childcare, etc.). Health & wellness services: medical, physiotherapy, psychological support. Sports facilities: paddle court, gym, yoga classes. Nomad Week: work 2 non-consecutive weeks from anywhere in the world. Medical & life insurance for your peace of mind. Special prices on perfumes — because you’ll want to wear what we create. Healthy meals three times a week, served sustainably. Pension plan to help you build a secure financial future. 🌍 Why Eurofragance? We believe in diversity and in creating a space where everyone feels welcome — regardless of gender, age, background, orientation, or ability. We’re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect. By joining us, you become part of a company that actively works to make a positive impact on the planet — and on people. Ready to join us on this sensorial adventure? 🌍 Department IT SERVICES Locations SPAIN HEADQUARTERS OFFICE Remote status Hybrid