Italian Customer Service Representative – Remote in Portugal

Looking for an international career while enjoying the flexibility of remote work?

Join a leading global BPO company and become part of an international customer support team serving one of the world's leading streaming platforms. If you're passionate about delivering outstanding customer experiences and enjoy working in a multicultural environment, this opportunity is for you.

Location: Lisbon, Portugal

Work Model: Remote (Candidates must be based in the Lisbon area)

What You'll Do

• Provide professional customer support in Italian and English.
• Assist customers with account-related questions and service inquiries.
• Deliver accurate, friendly, and efficient support while ensuring a positive customer experience.
• Resolve customer issues with empathy and professionalism.
• Contribute to high customer satisfaction by providing timely and effective solutions.
  
  
  

What We're Looking For

• Fluent Italian (C1–C2) and English (B2+).
• Currently residing in Portugal.
• Must live within 50 km of the Lisbon office.
• Customer-oriented with excellent communication skills.
• Positive attitude and the ability to work in a fast-paced environment.
  
  
  

Salary & Benefits

• Base Salary: €1,000 gross per month × 14 salaries
• Food Allowance: €7.63 per working day
• Attendance Bonus: €100 per month (11 months)
• Remote working model
• Paid training
• Career development opportunities
• International and multicultural working environment
  
  
  

Working Schedule

• Monday to Sunday
• Rotational shifts between 07:00 and 21:00
• Two rotational days off per week
  
  
  

Important Information

Please note that this position does not include a relocation package. Applicants must already be living in Portugal and reside within 50 km of the Lisbon office.

Apply Today

If you're ready to take the next step in your career, submit your CV in English and join a leading global BPO company supporting one of the world's most popular streaming platforms.