Italian Customer Support Representative

Are you fluent in Italian and looking for a 100% remote opportunity in Portugal?

Join an international team where you'll provide technical support to Italian-speaking customers while identifying sales opportunities and promoting the most suitable products and services. Previous sales experience is mandatory for this role.

What You'll Do

• Provide technical support to Italian-speaking customers via phone, email and chat.
• Troubleshoot technical issues and guide customers through solutions.
• Identify customer needs and recommend relevant products or services.
• Promote upgrades and additional solutions whenever appropriate.
• Handle account, billing and service-related enquiries.
• Escalate complex technical issues when necessary.
• Deliver an outstanding customer experience while achieving sales targets.

What We're Looking For

• Fluent Italian and English (minimum C2).
• Previous sales experience is mandatory.
• Experience in Technical Support or a Contact Centre is an advantage.
• Strong communication, sales and problem-solving skills.
• Comfortable using digital tools and technology.
• Customer-oriented, target-driven and able to work in a fast-paced environment.

What We Offer

• 100% Remote position within mainland Portugal.
• Permanent contract after 6 months.
• Rotating schedule, Monday to Sunday, between 7:00 AM and 9:00 PM (8-hour shifts).
• Paid training and full onboarding.
• Private health insurance.
• Career development and internal growth opportunities.
• International and multicultural work environment.

Salary & Benefits

• Base Salary: €920
• Language Allowance: €250
• Performance Bonus: up to €360
• Assiduity Allowance: €110
• Flex Work Allowance: €60
• Meal Allowance: €10.20 per working day

Why Join Us?

• Work from home anywhere in mainland Portugal.
• Join a stable, international project with long-term career opportunities.
• Receive continuous training, coaching and professional development.
• Be part of a dynamic team where technical support and sales go hand in hand.

Ready for your next challenge? We'd love to hear from you. Apply today!

• Seniority Level
• Entry level
• Industry
• Telephone Call Centers
• Employment Type
• Full-time
• Job Functions
• Customer Service
• Skills