ITOM Architect (Remote)

Job Details

Remote

Travel Requirements: <25%

As an ITOM Architect with Everforth GlideFast, you will be responsible for the overall architectural design and delivery assurance of ServiceNow solutions. This role requires in-depth expertise in the ServiceNow platform and a strong understanding of Everforth GlideFast’s broader portfolio of services and products. In this role, you will collaborate closely with the internal project team, offering strategic guidance to both the customer and project team, and leverage your consulting skills to create solutions that align with customer business requirements.

What is the role?

• Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives, helping clients maximize the platform’s value through effective solutions
• Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects
• Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions
• Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
• Lead development efforts across key areas such as: ServiceNow Applications (ITOM), Third-Party Integrations (REST, SOAP, MID Servers)
• Conduct client workshops, support demos, and gather technical and functional requirements
• Create technical architecture documents, including process flows and design specifications
• Review team code and provide feedback to ensure quality and adherence to best practices
• Collaborate with Business Process Consultants during planning and validation sessions
• Lead troubleshooting efforts to resolve complex issues across internal and client teams
• Participate in agile ceremonies and ensure timely, high-quality delivery with positive client feedback
• Demonstrate a commitment to continuous learning by staying current with service delivery solutions, technologies, and methodologies, and quickly developing proficiency in new products as required
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
• Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time
  
  

What experience do you need for success?

• 5+ years delivering / architecting / implementing technical solutions on ServiceNow
• 5+ years professional consulting
• 2+ years implementing ServiceNow ITOM solutions
  
  

What will you bring with you?

• Certified System Administrator Certification (CSA)
• Certified Application Developer Certification (CAD)
• 2+ Certified Implementation Specialist Certification (CIS): CIS- Discovery, CIS- Event Management, CIS- Service Mapping, CIS- Cloud Provisioning and Governance
• Maintain an active government security clearance if applicable
  
  

The starting pay range for this role is $155,000.00 - $200,000.00. Full time employees will be eligible for medical, dental, vision, and life insurance in addition to discretionary bonuses. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.