Japanese Client Service Assistant – Da Nang / Hue Office

Company Description AGS Accounting & Auditing Co., Ltd. is a professional services firm founded by experienced auditors, accountants, and tax consultants. The company provides investment and business advisory, accounting, auditing, tax, legal, and enterprise establishment services throughout Vietnam, with offices in Hanoi, Vinh, Da Nang, Ho Chi Minh City, and other key locations. AGS is recognized as a reputable provider of high-quality accounting, auditing, tax, and financial advisory services. The company mainly serves Japanese-invested enterprises in Vietnam, with approximately 99% of its clients coming from this sector. AGS focuses on delivering sustainable value to clients by combining deep expertise with practical business insight.
Role Description The Japanese Client Service Assistant – Da Nang / Hue Office is a full-time, hybrid role based in Ho Chi Minh City, Vietnam, with flexibility for some work from home. The role involves supporting Japanese clients with accounting, auditing, tax, and business consulting services, under the guidance of senior professionals. Day-to-day tasks include handling client inquiries, preparing and organizing documentation, coordinating with internal teams to ensure timely delivery of services, and assisting with basic finance and administrative tasks related to client accounts. The assistant will help maintain high levels of customer satisfaction by monitoring client requests, following up on outstanding issues, and ensuring clear communication in Japanese and English (and/or Vietnamese, as needed). This position also supports internal reporting and may participate in meetings, client visits, and service improvement initiatives for the Da Nang and Hue offices.
Qualifications

• Strong client-focused skills, including Client Services and Customer Service, with a commitment to Customer Satisfaction.
• Effective Communication skills, with the ability to interact clearly and professionally with Japanese clients and internal stakeholders.
• Basic understanding of Finance and interest in accounting, auditing, and tax-related services.
• Proficiency in Japanese language (reading, writing, speaking); English and/or Vietnamese communication skills are an advantage.
• Bachelor’s degree or equivalent in Business, Accounting, Finance, Economics, Languages, or a related field is preferred.
• Good organizational and time-management abilities, with attention to detail and accuracy in documentation.
• Ability to work in a hybrid environment, collaborate within diverse teams, and handle confidential information responsibly.
• Prior experience in professional services, client support, or working with Japanese-invested companies in Vietnam is a plus.