Jira & JSM Administrator (Tech support) (f/m/d)

Jira & JSM Administrator (Tech support) (f/m/d) Workload: 80–100% Are you passionate about driving efficiency and innovation? Join Axpo, Switzerland’s leading power trading and energy production company, and be at the forefront of shaping the future of energy. We value diversity and look forward to your unique perspective! What you will do: Provide technical support and troubleshooting for Jira and Jira Service Management (JSM) users. Administer and manage Jira and JSM instances, including user management, permissions, and project configurations. Customize Jira workflows, screens, fields, permissions, and notifications to meet team needs. Implement and maintain JSM projects, including service desk configurations, SLAs, and automation rules. Collaborate with cross-functional teams to gather requirements and implement solutions that enhance productivity. Stay up-to-date with the latest Jira and JSM features and best practices. What you bring & who you are: Bachelor’s degree in Computer Science, Software Engineering, or equivalent hands-on experience. 2+ years of experience administering Jira and/or Jira Service Management. Strong understanding of Jira’s customization options (workflows, permissions, notifications, etc.). Ideally, experience with advanced Jira customizations, REST APIs, or scripting languages like Groovy or Python. Excellent problem-solving skills, attention to detail, and strong communication abilities. Fluent in English; German and/or Spanish is a plus. Even if you don’t meet all the requirements, we look forward to your application! About the team: Our team is dedicated to driving efficiency and innovation by optimizing project management and ITSM tools. We work collaboratively across departments, fostering a supportive environment where everyone’s expertise contributes to achieving shared goals. Join us and be part of a team that values growth, collaboration, and excellence. Benefits: At our company, we strive to create a culture of continuous learning, personal growth, and inter- national community involvement. We're passionate about providing our employees with the tools and resources they need to succeed, and we're confident that you'll love being part of our team! Working Hours We offer flexible working hours to accommodate your work schedule. 60% on remote and 40% at our offices in Madrid, Torre Europa. Meal allowances You can enjoy delicious meals on us, no matter if you are working remotely or on-site. *Option to use it for public transportation or childcare instead. Internet Compensation We cover the cost of your home internet connection, as we understand how essential connectivity is in the modern workplace. Training courses Our company is committed to helping our employees grow and develop their skills, which is why we offer a variety of industry- specific training courses and a learning channel. Gym Coverage Stay active and healthy with our 90% coverage benefit, which provides access to the nearby gym: Forus Selection to keep you energized throughout the day Health Insurance We take the health and well-being of our employees seriously, which is why we offer a comprehensive health insurance plan and the option to extend it to your spouse and children. At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone. Department IT / Technology Role Permanent position Locations Madrid Remote status Hybrid 3 numbers we're proud of: Years of experience Employees Different job profiles At Axpo, all employees have the freedom to develop their personal skills and potential and to remain true to themselves. Axpo lives a culture that is free of prejudices about age, gender, origin, education, religion, disability or sexual orientation. We promote uniqueness. Because uniqueness creates diversity. And diversity promotes growth and is our driving force. Interested in what it's like to work at Axpo? Check out some testimonials here or on our social media channels Madrid Related jobs About Axpo Group Axpo's ambition is to provide society with a sustainable future through innovative energy solutions. Axpo is the largest Swiss producer of renewable energy and an international pioneer in energy trading and the marketing of solar and wind power. More than 7,500 employees combine experience and know-how with a passion for innovation and the joint search for ever better solutions. Axpo relies on innovative technologies to meet the ever-changing needs of its customers in over 30 countries in Europe, North America and Asia. Founded in 1908 Co-workers 7500