Jr Customer Success Manager

About Us Collective Goods Holdings, Inc. (CGH) is a privately held holding company behind Books Are Fun, Inc. — a company with a simple but powerful mission: to inspire lifelong readers by getting kids excited about books. Books Are Fun energizes communities, schools, and families to ensure every child has books at home, because we believe reading can change the world. To learn more about our companies and how we spark a lifelong love of reading, please visit our website at https://booksarefun.com/book-blast Position Summary Job Title: Junior Customer Success Manager Department: 270 – Customer Success Reports To: Senior Customer Success Manager Job Type: Full Time; Salary Exempt Job Purpose: The Junior Customer Success Manager is a dynamic, relationship-driven role supporting our Customer Success team in delivering an exceptional experience to schools participating in our Book Blast program. This client-facing, support-focused position is ideal for someone who is organized, people-oriented, and eager to grow in a customer success or account management career. Key Responsibilities: Customer Success & Relationship Assistance - Support Customer Success Managers by helping schools throughout their Book Blast journey, from onboarding to event completion. - Assist with follow-ups, scheduling, and routine client communications to ensure schools feel supported and informed. - Maintain accurate and detailed records of client accounts, communications, and outcomes. - Help gather client feedback, testimonials, and referrals to support program growth. Administrative & Operational Support - Assist with coordination of events, materials, and schedules for Book Blast launches. - Support team members with presenting to schools, meeting preparation, and follow-ups. - Identify opportunities to streamline processes and help make customer experiences smoother. Support & Process Improvement - Support communication campaigns to help drive engagement and participation. - Assist with light research or preparation for client meetings. Event Management - Serve as the primary point of contact for schools during peak weeks and throughout the season as needed. - Build and nurture strong, long-term relationships with school leaders through personalized outreach and proactive problem-solving. - Implement retention strategies based on Never Lose a Customer Again principles to maximize renewals and engagement. - 5. Training & Development - Participate in ongoing training and coaching to deepen knowledge of customer success best practices, sales techniques, and program details. Obtain Referrals, Testimonials, and/or References - Encourage and gather testimonials, referrals, and client advocacy to grow the Books Are Fun network. - Leverage client satisfaction to build a network of advocates for Books Are Fun. Key Requirements: - Experience: Proven experience in customer service, administrative support, or entry-level account management. - Skills: Exceptional communication, relationship-building, and problem-solving skills. - Personality: Fun! Customer-oriented with a passion for going above and beyond to meet client needs. - Attitude: Positive, proactive, and enthusiastic about helping others succeed. - Strong organizational skills and attention to detail. - Excellent written and verbal communication skills. - Friendly, professional, and proactive attitude. - Comfortable supporting multiple projects and priorities simultaneously. - Passion for books, education, and creating positive experiences for clients. - Comfortable working independently in a remote environment. Working Conditions: - This is a remote position. Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 10 pounds at times. About Collective Goods and Books Are Fun: Our companies envision a world where every child, regardless of background, has access to a vibrant home library, fostering a lifelong journey of learning, imagination, and personal growth. Through dynamic partnerships with schools, we aim to turn every home into a nurturing space filled with the wonders of literature, ensuring that the joy and benefits of reading touch every family, building brighter futures, and inspiring lifelong readers one book at a time. Benefits: 401(k) Dental insurance Vision insurance Health insurance Flexible Spending Account/Health Savings Account Supplemental benefits (critical illness, accident, & hospital indemnity) Employee assistance program Internet stipend Company paid life insurance + buy-up option Company paid short-term & long-term disability insurance 13 paid holidays throughout the year Paid Time Off Paid Volunteer Time Off Work from home Cultural connections such as our Quarterly Book Club Pay This is a full-time/salaried role with a compensation range of $45,000-$50,000 Work Location This is a work from home position.