Jr. IT Technician

Description At Catch Coverage, we’re more than an Insurance organization; we're a team of dedicated, compassionate professionals united by a mission to improve lives and elevate the customer experience. When you join us, you become part of a forward-thinking, customer-focused culture that invests in your growth, supports your well-being, and empowers you to make a meaningful impact on people’s everyday lives. If you're ready to advance your career in a dynamic, innovative, and genuinely supportive environment, apply today and discover why Catch Coverage is shaping the future of Insurance. Job Position: Jr. IT Technician (Temporary/Seasonal) Job Location: Fort Lauderdale, FL Classification: Temporary/Seasonal Employee (1 opening) Duration: This is a 6-month temporary position. PURPOSE OF THE JOB: The Jr. IT Technician provides remote Help Desk support to internal staff, troubleshooting desktop applications and hardware issues while maintaining detailed work logs and technical documentation. This role works closely with the support team's ticketing and monitoring software to identify and resolve issues before they cause downtime and may be pulled into projects as a resource when needed. We're looking for a well-rounded, responsible, and professional teammate with strong technical aptitude who is highly responsive to staff needs. This role supports our peak insurance season and will conclude when seasonal demand decreases. This is not a permanent role and there is no guarantee of continued employment beyond the temporary period. RESPONSIBILITIES: • Provide remote Help Desk support for internal staff • Troubleshoot various desktop applications • Work with ticketing and monitoring software to create detailed work logs and technical documentation • Work with monitoring software to coordinate service requests and identify and resolve issues before downtime occurs • Support project work as a resource when needed, in addition to core support duties • Work effectively in a team environment, staying responsive, accountable, and professional Requirements • Minimum of one (1) year of experience in a help desk or IT support role • The capacity to learn existing and emerging technologies • Superior organizational, communication, problem-solving, and analytical skills • The ability to install, upgrade, repair, move, and replace desktops, laptops, and peripherals • Strong experience troubleshooting and resolving hardware, software, systems, and network issues • The ability to provide technical support and problem resolution for unfamiliar software and hardware • The drive to take on new challenges and tasks without waiting to be told what to do next • Great communication and customer service skills • Basic knowledge of Windows 10, Windows 11, and Mac OS • Basic knowledge of MS Office • Basic knowledge of standard networking configurations, including LAN/WAN/VPN and firewall basics • Basic knowledge of Apple and Android devices • Familiarity with ticketing systems