Junior Account Manager

Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform. We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe. Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain. At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole. Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. About the role As a Junior Account Manager, you'll manage your own portfolio of business customers: building relationships, understanding their businesses, and helping them get the most value from Finom. This isn't a traditional support role, and it isn't cold sales. It's about building long-term relationships, reducing churn, increasing engagement, and helping customers grow with Finom. Using customer data and behavioural insights, you'll identify customers whose activity has dropped, those at risk of leaving, and customers with opportunities to increase their usage of our products. You'll contact customers by phone, email and chat, understand what's happening in their business, remove barriers to success, and work across multiple teams to ensure they receive an outstanding experience. Every interaction should leave the customer feeling that Finom genuinely cares about their business. What You'll Be Doing Build relationships with your customers Manage your own portfolio of business customers. Build trust through regular, proactive conversations. Understand each customer's business, goals and banking needs. Become a trusted point of contact for your customers. Reduce customer churn Proactively contact customers who: Have reduced their activity or become inactive. May be at risk of leaving Finom. Have experienced previous service issues. Require additional support to get value from Finom. Your role is to understand why and help bring them back. Help customers grow Through meaningful conversations you'll identify opportunities to help customers get more value from Finom by: Increasing product adoption. Encouraging customers to make Finom their primary business account. Understanding how they currently bank and where the gaps are. Identifying unmet needs and future opportunities. Sharing customer feedback with Product and other internal teams. Own the customer relationship If a customer has experienced an issue: Listen. Take ownership. Coordinate with Customer Care, Operations or Product to resolve it. Follow up personally once the issue has been resolved. You don't hand customers off to another team, you stay responsible for the relationship throughout. Prepare before every conversation Before contacting a customer you: Understand their business. Review previous interactions. Analyse changes in account activity. Research opportunities to make every conversation relevant and valuable. Work with internal teams You'll work closely with Customer Care, Sales, Product, Operations, Risk and AI to give customers the best possible experience, and to make sure their feedback improves our products and processes. What Success Looks Like You'll have clear quarterly objectives focused on customer outcomes, not just activity, including: Contacting the customers assigned to your portfolio. Achieving meaningful engagement. Reducing customer churn and reactivating inactive customers. Increasing customer engagement and product adoption. Helping more customers make Finom their primary business banking provider. Targets are set and reviewed every quarter, and performance against them is rewarded through a quarterly commission scheme on top of your base salary. What We're Looking For You enjoy talking to people and genuinely want to help businesses succeed. You'll ideally have: Previous experience in Account Management, Customer Success, Customer Care, Business Development or Sales. Excellent communication skills and confidence speaking with customers over the phone. Strong relationship-building skills and commercial awareness, without being pushy. A proactive mindset, curiosity, and the ability to ask great questions. Excellent organisation and follow-up skills, and the ability to manage multiple customer relationships at once. Native-level fluency in German, French or Italian (the market you'll support), plus fluent English. Why Finom? At Finom, you'll be joining one of Europe's fastest-growing fintech scale-ups, where your work has a real impact from day one. We're building products that make life easier for entrepreneurs and SMEs, and we're doing it with talented people from all over the world. Our culture is collaborative, inclusive and fast-paced. We value new ideas, encourage ownership, and give people the freedom to challenge the status quo. You'll work alongside passionate colleagues who genuinely enjoy solving problems together and supporting one another's growth. We also believe in flexibility. Whether you prefer working from home or spending time in one of our offices, we've got you covered. We have hubs across Europe, including Amsterdam, Barcelona, Limassol, Phapos, and Krakow, while also offering fully remote working in many of our locations. As we continue to grow, you'll have the opportunity to grow with us. Eligible employees can participate in our Employee Stock Option Plan (ESOP), giving you the chance to share in Finom's long-term success. And because work should be enjoyable too, we offer unique benefits such as our Work & Swim programme, where you can work remotely from Cyprus while enjoying complimentary accommodation for a period of time. It's just one of the ways we encourage flexibility, wellbeing and connection across our international teams. If you're looking for a place where you can make an impact, grow your career, and be part of an ambitious, supportive team, we'd love to hear from you.