We are:
Zota is a payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, on one payment page.
What will you be doing?
Support of the daily operations.
Manage and adjust inbound and outbound volume processing.
Collaborate with team members and other departments to support banking operations.
Communicate with Service Providers regarding daily operation workflow and service-related issues.
Monitor and handle incoming messages, notifications, and updates from Service Providers across various platforms.
Forming and allocating daily tasks per specific region as per the internal schedule.
Fund Management
Internal balances monitoring and adjustments, including forecasting & execution of Settlement amounts and other balance adjustments (currency conversion-related operations, Internal Transfers, etc)
Collection, Recording, and Assessment of Exchange Rates.
Record Keeping
Update and maintain records of fund management activities and fees, prices, closing balances, and P&L data.
Preparation & Provisions of banking Invoices.
Account Ownership Responsibilities of Service Providers:
Communicate on workflow, Fees, and Operation-related issues.
Prepare and deliver performance evaluation feedback through communication channels or calls.
Ensure timely reconciliation of balances and transactions.
Other responsibilities related to the role:
Participate in company-organized trainings, workshops, and trips.
Develop guides for executing operations, settlements, and back-office manuals.
Handle occasional ad-hoc tasks assigned by the manager within the role's scope.
Valid working permit/Hong Kong citizenship
- a must
Good level of spoken & written English-
a must
Thai and/or Korean speakers-
a plus
Knowledge of MS Excel, Word, G-Suite;
Attention to detail, strong organizational & time management skills.
Ability to work in a fast-paced environment.
Ability to work within a cross-cultural working environment.
Commitment to ‘Constant improvement’ via learning and adapting to new protocols & guides.
A few of our office benefits & perks:
Breakfast & Lunch provided by the company
Office snacks
Annual bonuses
Company trips
Weekly Happy Hours, plus much more!
What happens after you apply?
Our HR team is invested in creating the best candidate experience possible, so we will be in touch, once we have reviewed your CV, regarding any next steps. In the meantime, you can check our
website
pages to learn more about us.