Junior / Intern Account Manager

Role Objective: Designed for recent graduates or early-career lab technicians looking to transition from the bench into health-tech. This role focuses on learning the Crelio LIS platform, assisting with client setups, and escalating technical needs while managing day-to-day customer onboarding tracks. Key Responsibilities Coordinate on customer onboarding configurations, ensuring new labs are set up according to operational requirements. Assist with basic LIS training for laboratory staff and client administrators. Provide low-level software support and manage initial troubleshooting queues. Act as a key coordinator between the clinical client and Crelio's internal technical engineering teams to resolve issues efficiently. Document customer feedback and feature requests to help improve the software lifecycle. Qualifications Required: Formal laboratory training or hands-on clinical lab experience (e.g., MT, MLT, Lab Assistant, or a degree in Life Sciences/Biomedical fields). Preferred: Prior exposure to using a Laboratory Information System (LIS) in a professional or educational setting; strong communication skills. Location Requirement: Fully remote; West Coast residency preferred. Compensation & Promotion Timeline Phase / Metric Details & Projections Months 1–3 (Hourly/Intern Phase) $25.00 – $32.00 per hour (Focus on structured onboarding and system training). Full-Time Base Salary Range $65,000 – $75,000 per year (Triggered upon graduation to independent queue management). On-Target Earnings (OTE) $72,000 – $85,000 per year (Includes 10%–15% variable bonus based on onboarding milestones). Month 6 Performance Review Potential 5% to 8% salary increase or milestone-based adjustment upon proven autonomy. Month 12 Merit Review Standard annualised tech review (typically 3% to 5% cost-of-living or performance-driven step-up). About CrelioHealth CrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations. Website : www.creliohealth.com