Junior IT Operations Supporter

At Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products. Impact & Purpose Ready to make an impact? As part of a growing IT Operations team, you'll take ownership of patch management, security remediation, and risk mitigation - the frontline work that keeps our environment secure and our business protected. You'll operate within a highly automated, well-orchestrated model, where your judgment and follow-through matter just as much as the tools doing the heavy lifting. Location We are looking for a Junior IT Operations Supporter , based in Sofia, Bulgaria (hybrid mode of working) . Role Summary The Junior IT Operations Supporter plays a key role in maintaining the organization's security posture through proactive patch management, security remediation, and risk mitigation activities. This position combines hands-on technical execution with adherence to defined, automated processes to ensure consistent, reliable operations coverage. What You Will Do: Execute and monitor patch management activities across systems and infrastructure, following defined schedules and escalation procedures Support security remediation efforts by identifying, tracking, and resolving vulnerabilities in line with established SLAs Contribute to risk mitigation activities, helping to reduce exposure and strengthen the organization's overall security posture Operate within highly automated workflows, monitoring automated processes (e.g., patching pipelines, alert-triggered remediation scripts) and intervening when manual action is required Follow defined escalation paths and controls, ensuring issues are routed correctly and resolved within agreed timeframes Participate in the on-call rotation to provide coverage outside standard business hours when required Document actions taken, especially where automation has run, so that team members and stakeholders can clearly see what has already beenattempted before further escalation Champion continuous improvement by identifying gaps, conducting process reviews, and implementing enhancements that strengthen stability and reduce recurring incidents What You Bring to The Team: Final year in university or completed bachelor's degree in Computer Science, Information Technology, or a related field Minimum of 1 year of experience in IT Operations, System Administration, or Vulnerability Management Experience with SCCM, Intune, Jamf, or similar tools for managing and maintaining servers and end-user devices Familiarity with MS Defender Fluent English Excellent communication and analytical skills How You Will Make a Difference: Persuasive and able to guide teams toward best practices. Structured, organized, and consistently well‑prepared. Proactive problem‑solver Resilient and calm under pressure, especially during incidents. About the Team You’ll become part of a team dedicated to operational excellence and continuous improvement. The IT Operations team works on the front line of critical events, while partnering with IT colleagues across departments to strengthen processes and prevent disruptions. We take pride in learning from every incident, improving together, and driving IT maturity across the organization. How We Support You: Individual development plans aligned with your career goals Access to training, learning resources, and certifications Flexible working arrangements Supportive leadership and regular feedback Opportunities for cross-functional and cross-regional collaboration Social activities and spaces to connect with colleagues What We Offer: Hybrid-friendly/flexible way of working 25 days’ vacation Employer covered luxury health and dental packages Transportation benefits Compliments gift card Food vouchers Multisport card covered by the employer Employee Assistance Program Excited to join a team that values people and innovation? Hit the Apply button and submit your CV in English today. If you have any workplace awards/ certificates, make sure to include them. About Us Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything we do.