junior it support engineer msp

Junior IT Support Engineer (MSP) New York, NY $50,000 - $60,000 About Are you passionate about IT and looking for an opportunity to grow in a fast-paced, supportive environment? Join a New York City-based MSP with nearly 40 years of experience providing top-tier IT solutions to small and mid-sized businesses. We’re looking for a Junior IT Support Engineer who is eager to learn, loves troubleshooting, and thrives on delivering exceptional customer support. This is a client-facing role that involves onsite and remote IT support, working closely with senior engineers and helping businesses stay up and running. If you’re looking for a place to build your career, expand your technical knowledge, and work in a collaborative team, this is it. What You’ll Be Doing: Frontline Support: Act as the first point of contact for IT issues via phone, email, and remote support tools. Troubleshooting: Diagnose and resolve Windows desktop and server issues, M365 email setups, DNS, networking, and security software . Escalation Support: Work alongside senior engineers to resolve more complex technical challenges. Client Interaction: Provide excellent customer service while handling technical issues efficiently and professionally. Documentation: Keep accurate records of tickets, solutions, and client environments to improve response time and efficiency. Process Improvement: Identify areas for enhancing IT processes and automation . What You Need to Succeed: 1-2+ years of IT support experience (MSP experience is a plus). Strong troubleshooting skills with Windows 7+, Windows Server 2012+, and M365 (Exchange, Outlook setup, OneDrive, SharePoint, Teams) . Basic networking knowledge, including DNS, switches, routers, and firewalls . Familiarity with remote monitoring and management (RMM) tools (Datto RMM, Autotask PSA, Webroot Antivirus is a plus). Ability to communicate clearly with both technical and non-technical users . A passion for IT, a proactive mindset, and a willingness to learn . What We Offer: Competitive Salary : $50K – $60K Hybrid Work Flexibility : Work from home 1 day per week after 6 months Career Growth : Paid certifications and training (Microsoft, Datto, SonicWall, etc.) Commuter Reimbursement : Up to $400/month Health & Dental : 65% employer-covered medical, dental available 401(k) with 3% Employer Contribution (After 1 year) Paid Time Off : 2 Weeks Vacation (1 week accrues after 6 months, 2nd week after 1 year) 5 Personal/Sick Days per year Annual Bonus (Merit-based & tied to company profitability) Company-Provided Laptop Life Insurance & Disability Coverage (100% employer-paid) Fun Company Events : NY Rangers games, holiday parties, and more! If you’re passionate about IT, eager to grow, and want to work in an environment where your skills are valued , apply today and take your IT career to the next level! Location New York, NY Salary $50,000 - $60,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: New York, NY Job ID: BW8942 Published Date : August 13, 2026 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston