Junior IT Support Specialist

Junior IT Support Specialist Kick-start your IT career from anywhere. Solve tech issues, support users, sharpen your troubleshooting skills, and keep systems running smoothly in a hands-on remote IT support role. Apply Now! Ready to turn “Have you tried turning it off and on again?” into a career? We’re looking for a Junior IT Support Specialist who loves solving problems, keeping data clean, and helping people get back to work. This is a remote, front-line IT role where you’ll tackle everyday support requests, troubleshoot platform issues, and help keep systems and facility data accurate. If you’re organized, tech-curious, and comfortable juggling a few moving pieces, you’ll fit right in. About the Company: This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options. Location: LATAM - Fully Remote Your Mission: Day to Day Responsibilities Own routine IT support requests, from account setup and password resets to permissions and platform access. Troubleshoot common account and system issues and escalate more complex problems when needed. Perform recurring system and data audits to spot discrepancies and keep information accurate. Partner with facility managers to track down missing information and resolve data issues. Update systems and tracking documents with verified changes and audit findings. Follow established IT processes, security policies, and documentation standards. Your Toolbox: Skills to be Successful Experience in customer service, help desk, or IT support is a plus. Comfortable learning new software and navigating multiple platforms. Detail-oriented, reliable, and able to manage several tasks without losing track of the small stuff. Clear and confident written and verbal communication skills. Comfortable working with facility managers, vendors, and internal teams. Basic Microsoft 365 skills are preferred. A problem-solving mindset and willingness to ask, investigate, and learn. Your Perks: What's in it for you Remote work with the flexibility of working from wherever you do your best work. A hands-on opportunity to build practical IT support, troubleshooting, and systems experience. Exposure to multiple platforms and real-world IT service operations. A role where accuracy, initiative, and problem-solving make a visible difference. A primarily Monday–Friday schedule, with occasional evenings or weekends as needed. Paid Leave & Benefits: 23 days annually (15 regular paid days, 3 national holidays, and 5 sick leave days if needed). USD compensation. Why Adaptive Teams? At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be. What to Expect from Our Application Process? Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder , just in case) for further instructions. We understand your time is valuable , so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment. Once selected, you’ll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand. Department Customer Service & Technical support Role Web & Tech Support Specialist Locations Brazil Remote status Fully Remote Employment type Full-time About Adaptive Teams Adaptive Teams is proud to be part of a group of companies founded by Nate Ginsburg, built with a two-fold mission: to discover and empower amazing talent while building strong, connected communities all around the world. This vision drives everything we do, from the way we recruit to how we encourage collaboration across global teams. It’s not just about finding the right people for the job; it’s about creating meaningful work that contributes to something bigger. When you join Adaptive Teams, you’re stepping into a network that believes in the power of talent and community. We seek out individuals who are passionate, skilled, and ready to contribute to a larger purpose. Our projects allow you to showcase your abilities while making real connections across industries and geographies. Working with us means being part of a company that is committed to your growth and building thriving communities worldwide. If you’re looking to advance your career in an environment that values innovation and collaboration, Adaptive Teams is where you can truly flourish.