Junior Systems Administrator

About Us We are a premier third-party logistics company (3PL). ARS Group was started in 2002 by Mike Paradee San Jose, CA. In 2012 we joined Trinity Logistics as an independent agent. In 2017 we opened an office in Charlotte, NC. Our mission Is to provide a Premium Partnership without the premium price tag. Premium – “Excellence is never an accident; it is the result of high intention, sincere effort, intelligent direction, skillful execution, and the vision to see obstacles as opportunities.” - Aristotle Partnership – We engage to change and improve people’s lives and businesses. We treat our customers’ money like it’s our money. We build trust through transparency and communication. Value – We don’t chase the dollars; we pursue excellence, we take care of the pennies, and the dollars follow. We reduce waste through efficiency and continuous improvement. Job Description This is a remote position. We are looking for a Junior Systems Administrator to join our IT department and work closely alongside our IT Administrator. This is a broad, hands-on role for someone who thrives in a small team environment, enjoys wearing multiple hats, and wants to grow into a key pillar of the company's technology operations. You will own day-to-day IT operations and end-user support, take on a growing share of systems and identity administration, help keep our internal applications running by triaging and investigating issues reported by users, and build the documentation and processes that keep a lean IT function running reliably. Over time, this person will develop the capability to manage IT operations independently and serve as backup coverage for the IT Administrator. This role suits someone with a couple of years of solid grounding who wants materially broader ownership than a large IT department would offer. You will not be one ticket-taker among twenty — you will be half of the IT function, with real influence over how it works. This is a night shift in Philippine time: 8:00am – 5:00pm Eastern Time, Mondays to Fridays. Key Responsibilities Helpdesk & End-User Support Serve as the first point of contact for internal IT support requests from employees Troubleshoot and resolve hardware, software, and connectivity issues in a timely and professional manner Own and maintain the IT ticketing queue and support workflows, including triage and prioritization Provide excellent customer service — communicating clearly with both technical and non-technical staff Identity & Endpoint Management Administer Microsoft 365 and Entra ID: user provisioning, licensing, group and mailbox management, security policies Run employee onboarding and offboarding end to end across all business systems Manage company endpoints through Intune — enrollment, configuration, compliance, and software deployment Administer user accounts and permissions across our SaaS platforms, including Front, Dialpad, and Zoho CRM Conduct periodic license and access audits, and act on the findings Infrastructure & Systems Assist in the administration and maintenance of our cloud and on-premises infrastructure Support systems patching, monitoring, and routine maintenance Help manage network infrastructure, including firewalls, switches, and VPN access Assist with backup verification, restore testing, and disaster recovery procedures Support endpoint and email security tooling, and help respond to alerts Application Support & Troubleshooting We build and run internal web applications used daily by our operations team — a quote tracker and a customer database, with more planned. You will be the first line of defense when something in them doesn't work. Act as first-line triage for issues users report in our internal applications Reproduce reported problems and write clear, specific bug reports — what was expected, what happened, and the exact steps to reproduce Investigate issues using application logs, browser developer tools, and database queries Distinguish between user error, data problems, and genuine defects — and resolve the first two independently Log defects and enhancement requests in our issue tracker, keep them current, and follow up with the people who reported them Verify fixes and assist with release testing before changes reach production Perform straightforward data and configuration corrections under guidance With mentorship, progress toward making small code fixes yourself — this is a genuine growth path, not a hypothetical one Documentation & Process Maintain clear and current documentation of systems, configurations, processes, and procedures Write and maintain runbooks and internal knowledge base articles — this is a core part of the role, not an afterthought Identify gaps in existing IT processes and propose improvements Help build the operational foundations that let a two-person IT team support the whole business Reporting & Automation (exposure and growth) Assist with administration of our internal reporting tools and dashboards Support and extend workflow automations that reduce manual IT and business processes Contribute to data and reporting requests from the wider business as skills develop Growth & Collaboration Work closely with the IT Administrator to learn every part of the IT environment Develop the skills and knowledge to manage IT operations independently and act as backup coverage Collaborate cross-functionally with other departments to understand their technology needs Requirements Required Minimum 2 years of experience in IT support, systems administration, or a similar technical role Solid troubleshooting skills across Windows environments, networking, and end-user hardware and software issues Working familiarity with Microsoft 365 administration — user and license management at minimum A methodical approach to problem-solving: able to isolate a problem, gather evidence, and describe it precisely rather than reporting "it's broken" Comfortable working in a small team with significant autonomy and breadth of responsibility Strong communication skills — able to explain technical concepts clearly to non-technical colleagues Detail-oriented, with a genuine habit of keeping documentation accurate and up to date Collaborative and service-minded toward internal employees Able to work 8:00am – 5:00pm Eastern Time, Mondays to Fridays Nice to Have ​ Hands-on Microsoft 365 and Entra ID administration (Exchange Online, Teams, SharePoint, Conditional Access) Experience with endpoint management, particularly Microsoft Intune Basic SQL — able to write SELECT queries with joins to investigate a data question Comfort reading application logs and using browser developer tools to diagnose a web application issue Exposure to version control (Git) and issue trackers (Linear, Jira, or GitLab) Any exposure to web application development in Python, JavaScript, or a similar stack — professional experience not required, personal projects count Exposure to cloud infrastructure (Azure, AWS, GCP, or DigitalOcean) — VMs, storage, networking Familiarity with VPN and remote access technologies (Tailscale, WireGuard, or similar) Scripting or automation experience (PowerShell, Python, or similar) Exposure to containers or Linux server administration Experience with no-code or low-code automation platforms (n8n, Power Automate, Zapier, Make) Familiarity with BI or dashboard tools such as Metabase, Power BI, or Grafana Relevant certifications (Microsoft 365 Fundamentals, CompTIA A+ / Network+, Azure or AWS fundamentals) Benefits Direct mentorship from the person who built and runs the entire environment, working your exact hours Genuine breadth — identity, endpoints, networking, cloud, security, application support, and reporting, not a narrow slice A clear growth path toward independent ownership of IT operations, and toward hands-on development work if that interests you Other benefits may be discussed during offer