Kashrus Billing Assistant

Who We Are: The Orthodox Union (OU) is the largest Orthodox Jewish organization in the U.S., founded in 1898. The OU supports a vast network of synagogues, youth programs, advocacy efforts, services for individuals with disabilities, and international initiatives. It also operates the leading kosher certification service, recognized globally by the Ⓤ symbol on numerous kosher food products. Position Summary: The Accounting Department of the Orthodox Union is seeking a detail-oriented and organized Kashrus Billing Assistant to support our billing operations. This role plays a key part in ensuring accurate and timely invoicing for Kashrus services and maintaining strong communication with both internal departments and external customers. It is important that this person can work independently, is detail-oriented, and brings a pleasant, professional demeanor to interactions with colleagues and clients alike. In addition to billing responsibilities, this position will also serve as the backup for processing mashgiach expense reports occasionally. Hybrid work model : 3 days in-office (Lower Manhattan), 2 days remote (subject to change based on organizational needs). Responsibilities: The Kashrus Billing Assistant will be responsible for a wide range of tasks, including but not limited to the following: Review billing data for accuracy; investigate and resolve discrepancies promptly Serve as the fill-in for the mashgiach expense report processing when regular team members are out Process monthly credits of invoices for entry into accounting software Create and email monthly statements to customers Generate and email weekly, monthly, and special request Kashrus certification fee invoices Monitor and respond to incoming emails in the general billing inbox Communicate with account managers and customers to resolve billing questions or issues Review newly created company records in internal systems to ensure accuracy Organize and send monthly billing reports to Rabbinic account managers for approval Maintain and update customer and billing information in internal systems Perform other duties or ad hoc projects as assigned by management Qualifications: Preferably Associate’s or Bachelor’s degree in Accounting , Finance, Business, or a related field 1–2 years of billing, accounting, or administrative experience (nonprofit or service industry experience a plus) Proficiency with Microsoft Office applications (Excel, Word, and Outlook); comfortable working with PDFs Ability to manage multiple priorities and meet deadlines Familiarity with or interest in kashrus and Jewish communal organizations preferred Ability to learn and navigate internal Kashrus software Strong organizational skills with excellent attention to detail and accuracy Excellent verbal and written communication skills Analytical and problem-solving skills Capable of working independently while maintaining effective communication with the team Professional and pleasant demeanor when interacting with internal colleagues and external customers Comfortabl e handling sensitive financial information with discretion and integrity Salary & Benefits: The salary range for this position is $ 5 0,000- $ 60 ,000 , commensurate with experience. Health, Dental & Vision Insurance: The OU offers health insurance through an Individual Coverage Health Reimbursement Arrangement (ICHRA). Instead of a single group plan, employees have the freedom to choose their own health insurance plan that fits their personal and family needs. The OU contributes a generous monthly amount directly toward your premium, making coverage more flexible, affordable, and tailored to you. Employees enrolled in our health plan also receive an annual BeniComp stipend, a supplemental benefit that reimburses eligible medical, pharmaceutical, dental, and vision expenses. In addition, the OU offers employees group dental and vision insurance through MetLife. Additional Benefits and Perks: 10 Paid sick days 10-15 Paid vacation days Paid Jewish and Federal holidays Short Fridays to accommodate for Sabbath observance Free life and disability insurance Discounted continuing education opportunities 403(b) retirement plan with a 5% employer match after 3 years (requires a minimum 2% employee contribution)