Key Account Client Success Manager

Highlights:

• Regional role with global exposure and strong career development opportunities
• MNC environment, harmony culture, flexible hours, hybrid work from home
• Work location: Singapore / Hong Kong

Job Responsibilities

• Responsible for APAC regional payroll outsourcing services - leading key accounts management, retention and revenue growth across top client portfolios
• Maintain strong client relationships through regular communications, senior stakeholders' engagement, and proactive follow-ups
• Develop and execute client engagement strategies to achieve client satisfaction and retention
• Understand clients' needs, identify growth opportunities and upsell with suitable business solutions
• Collaborate across internal teams to ensure seamless service delivery and execution
• Manage client issues and escalations to timely resolution with clear communication
• Support commercial activities, including service scoping, contracting, renewals, pricing, invoicing, and account receivables follow-up
• Continue improve on workflows, processes and account management practices

Requirements

• 8+ years' experience in APAC regional payroll services or corporate services background
• Proven track record of client relationship management, account management or client success management
• Ability to growth business with cross selling and upselling and maintain service quality
• Adaptability and self-initiative working in fast-paced environments
• Fluent in English. Cantonese will be advantageous