Key Account Manager

Description Essential Job Functions Tactical retention responsibilities for assigned accounts include: Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance Penetrate organizational structure and develop relationship beyond main points of contact Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly Maintain rates and assess yields monthly Monitor account for timely payments and assist with collections on past due invoices Set up internal reports to monitor our performance in meeting critical milestones Immediately communicate any issues or exceptions to Operations Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution Manage and lead business reviews; establish a quarterly review cycle, at a minimum Engage Sales and Operations to participate in client meetings, presentations, and business reviews When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction Update status of progress on business opportunities Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities Ensure all company policies and regulatory requirements are adhered to Strategic Responsibilities Understand accounts’ business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints Continuously pursue and implement more efficiency and cost reduction measures Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions Other duties as assigned Other skills/abilities Excellent organizational skills Strong English written and verbal communication skills required Ability to communicate effectively with overseas customers and internal Strong computer skills including Microsoft Office suite Detail oriented, able to multitask and meet deadlines Self-motivated, able to work in a team and independently Strong customer service, problem-solving, and interpersonal skills Internal/external sales skills Troubleshooting and problem resolution skills Leads by example Sense of urgency Creative Responds easily to changing demands Education and experience Minimum two years’ experience in the industry, or a related service industry Minimum one-year operational experience in the service(s) the account utilizes Good analytical and program management skills; ability to define, develop and document business processes and procedures Certifications and Licenses Professional certification may be required in some areas Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications About us