Key Account Manager (KAM)

Key Account Manager (KAM) Powerfleet seeks a Key Account Manager to grow strategic clients, own the relationship, and turn data into lasting value. About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent. Position Overview The Key Account Manager (KAM) plays a pivotal role in managing and expanding relationships with Powerfleet’s most strategic customers. Acting as a trusted advisor and primary liaison, the KAM translates client needs into impactful solutions, ensuring long-term partnership success. This role combines account management, business development, and cross-functional collaboration to deliver value to clients and drive growth for Powerfleet. Key Responsibilities Account Management & Growth Manage and grow a portfolio of key accounts, ensuring customer satisfaction and retention. Identify new business opportunities through prospecting, networking, and client engagement. Conduct in-person and virtual meetings to assess needs and propose tailored solutions. Client Relationship Management Serve as the primary point of contact for assigned clients, ensuring an exceptional customer experience. Build and maintain strong, long-term client relationships through consistent communication and engagement. Provide product updates, promotions, and opportunities aligned with client business objectives. Contract Negotiation & Management Lead negotiations to secure contracts with mutually beneficial terms. Partner with internal teams to ensure compliance and seamless execution of agreements. Align client requirements with Powerfleet capabilities to strengthen sustainable partnerships. Cross-Functional Collaboration Coordinate with Sales Support, Finance, Warehouse, and Technical teams to ensure timely order fulfillment and service delivery. Track and monitor account activities, installations, and performance metrics. Conduct post-sales follow-ups to ensure customer satisfaction and identify upsell or cross-sell opportunities. Strategic Planning & Continuous Improvement Use data and KPIs to inform decision-making and drive continuous improvement. Define and share processes that enhance customer relationships and streamline internal workflows. Develop account plans that strengthen client relationships and align with long-term growth strategies. Qualifications Bachelor’s degree in Business Administration, Sales, Marketing, Economics, or related field. Advanced English proficiency (reading, writing, and speaking). 5+ years of experience in key account management, ideally in B2B or FMCG industries. Experience managing accounts with monthly turnover of at least MXN 2M and complex organizational structures. Basic knowledge of telemetry and/or logistics. Proficiency with Salesforce, Bitrix, and Microsoft Office Suite. Willingness to travel as needed for client meetings and industry events. Competencies & Skills Strong expertise in sales and business development. Excellent communication, negotiation, and problem-solving skills. Customer-first mindset with a results-oriented approach. Effective time management with the ability to manage multiple priorities. Collaborative and team-oriented, able to work cross-functionally. Adaptability and resilience in a competitive, fast-paced environment. Department Customer Success Locations Mexico City Remote status Hybrid Employment type Full-time Mexico City About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in AIoT (Artificial Intelligence of Things) and SaaS-based mobile asset management. With over 30 years of expertise, we empower organizations worldwide to unify operations by ingesting, harmonizing, and integrating data from any source—transforming it into actionable insights that save lives, time, and money. Our end-to-end solutions help businesses monitor, manage, and optimize everything from warehouse assets to connected vehicles, driving safety, efficiency, and sustainability across the supply chain. But we are more than just a technology company—our people-centric approach fosters innovation and long-term success for our customers. Powerfleet serves over 2.6 million subscribers across 48,000 customers in 120 countries, with commercial operations spanning every major continent. Join us as we shape the future of intelligent mobility and business transformation. Equal Employment Opportunity Statement Powerfleet is committed to maintaining a diverse, equitable, and inclusive workplace where all individuals are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate or tolerate harassment on any protected basis under applicable laws in the countries where we operate, including characteristics such as race, ethnicity, nationality, religion, gender, gender identity or expression, sexual orientation, disability, or age.