Key Account Manager - Municipal Water

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the role We’re looking for a high-impact Key Account Manager to take ownership of one of our most significant long-term utility partnerships – a major regional water provider serving millions of customers across the North West of England. This is a commercially critical role where you will own the account strategy end-to-end—driving growth across capital projects (pump packages and related equipment) and aftermarket services, while shaping the future of a well-established, high-value relationship. Your main responsibilities: Own the P&L and growth strategy for a utility account, with clear accountability for revenue and margin performance Drive the narrative with the customer—positioning us as a trusted, strategic partner across both capital investment and lifecycle services Lead and coordinate a multi-disciplinary account team, ensuring alignment across sales, service, engineering and delivery Build and deepen senior stakeholder relationships, influencing decision-making at operational and strategic levels Develop and execute a long-term account development plan, aligned to the customer’s AMP cycles and investment priorities Provide accurate forecasting, pipeline management and reporting Act as the voice of the customer internally, ensuring continuous improvement and delivery excellence What We’re Looking For Whilst this is a remote role, we have a preference for candidates based in the North West of England. Regular customer visits and face-to-face engagement are essential to building relationships, providing effective support, and maintaining a strong presence across the region. Proven experience in a Key Account Management or Strategic Account role within engineering, industrial or utilities environments Strong commercial acumen with experience owning revenue targets and driving growth Background in pumps, rotating equipment, or fluid handling systems is highly desirable. Alternatively, direct experience working closely with a UK -based water utility provider is a strong advantage Demonstrated ability to build and manage high-value, long-term customer relationships Experience leading or influencing cross-functional teams without direct line management Confident communicator, capable of engaging at both technical and executive levels Strategic mindset with the ability to translate customer needs into tangible commercial outcomes What we offer you A fully remote home based role with travel across regions. A competitive basic salary Annual personal bonus scheme based on company and personal performance Private Medical Insurance 33 days annual leave. Defined pension contributions. Access to Medicash helping you cover everyday health costs like dental optical and physiotherapy plus a range of wellbeing perks. Confidential support via Employee Assistance Programmes. Access to discounts on shopping entertainment lifestyle plus opportunity to apply for Costco membership. Discounted personal car leasing for you your family and friends. Long Service Awards celebrating your commitment. Continuous learning opportunities through Sulzer Learning Pathways. As a Silver Award holder of the MoD Defence Employer Recognition Scheme, we welcome and support veterans, reservists and Cadet Adult Volunteers with policies for training, camps and deployment, plus a growing internal military network. #LI-Remote Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.