About The Company
What’s Promptly in a nutshell
Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient-reported data and patient-generated digital biomarkers within a secure and privacy-preserving environment.
We answer the question – is this patient treatment the best it could possibly be?
What’s Our Purpose
We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care!
Why do we get up in the morning? Well, most healthcare professionals have chosen to work in healthcare driven by their desire to make a difference in patients’ lives. And so have we! We have chosen to follow this calling by addressing the biggest problem in healthcare: the lack of real-world evidence on the outcomes of care.
For us, society denying patients better care due to lack of access to data is unethical, in a world where technology improved so many aspects of our world. Making the right evidence available to healthcare organizations to help prevent one lost life, one care complication, one failed treatment is the moral obligation that big tech companies have – it’s our Hippocratic Oath.
At Promptly, everything we do is driven by our core purpose: to promote better healthcare at lower costs for patients every day, by making health outcomes available.
About The Role
This role owns Promptly's relationships and contracts with its most strategic institutional accounts in Portugal. The focus is retention, contract growth, and expansion within the existing account base.
What You'll Do
- Manage senior relationships across the account portfolio - spanning clinical, digital, procurement, and executive stakeholders.
- Conduct quarterly business reviews; track platform adoption, surface risks, and maintain institutional alignment.
- Act as the primary escalation point for all account-related issues.
- Own the full contract lifecycle per account: execution, renewal, amendment, and upsell.
- Manage public procurement obligations per account
- Map accounts for expansion - new clinical use cases, additional departments, multi-year upgrades, or consortium participation.
- Build account-specific commercial roadmaps tied to the institution's digital health strategy.
- Feed structured account intelligence back to Product and Solutions; translate institutional feedback into development priorities.
- Coordinate with the BD Portugal team to ensure retention strategy supports new pipeline positioning.
What We're Looking For
Must Have
- 5+ years in enterprise B2B sales or account management; at least 2 in a KAM or senior strategic account role.
- Demonstrated track record managing accounts within Portuguese public health institutions - Ministry, SPMS, hospital groups.
- Working knowledge of Portuguese public procurement.
- Experience owning multi-year enterprise contracts in technology, SaaS, or data environments, with full accountability for renewal and upsell.
- Established network within Portuguese health decision-making: hospital administration or Ministry directorates.
- Native or full professional Portuguese. Working English (internal company language).
Position
- Remote-first
- Full-time
- Based in Portugal
What We Offer
Ownership & Growth
- Define and own a strategic global initiative from the ground up
- Shape the future of Promptly’s partner ecosystem and data network expansion
Financial Benefits
- Competitive salary
- Annual performance bonus
- Equity compensation via our ESOP (open to all team members)
- Annual training allowance
- Private health insurance
- Home-office equipment allowance
Non-Financial Benefits
- Equal opportunity and inclusive environment
- Flexible work schedule and vacation policy
- Corporate events and international team gatherings
What Is The Recruiting Process Like
- Cultural fit | 20-minute conversation. No preparation required.
- Business Case | 1-hour session. Case shared in advance.
- Q&A | 30-minute discussion with the hiring team.
- Reference Call | Two professional references, at least one from a client or institutional partner.
Our Culture & Values
Empathy — Ownership — Responsibility — Teamwork — Excellence
If you embrace these values, you will thrive at Promptly. We are a purpose-driven company where everyone acts as an owner, committed to improving healthcare through data, technology, and collaboration.
Privacy notice for applicants
Promptly - Software Solutions for Health Measures, S.A. (“Promptly”) is the controller of the personal data contained in your application. We process that data to manage our recruitment activities: reviewing applications, organising and conducting interviews, tests and assessments, evaluating candidates, communicating with you throughout the process and, where an offer is made, preparing your hiring. We do so on the basis of the steps taken at your request prior to entering into a contract, and of our legitimate interest in selecting suitable candidates for the role. Your data is accessible only to the members of the Promptly team involved in the selection process and to service providers that support the tools we use to manage it, acting on our instructions and bound by confidentiality and data protection obligations. We do not use your data for purposes unrelated to recruitment, we do not share it with third parties for their own purposes, and we do not take decisions about you based solely on automated processing.
If you are not selected, we keep your application for up to 12 months so that we may contact you about future openings that match your profile. You may ask us to delete it at any time, and we will do so.
You have the right to access, rectify, erase, restrict and port your personal data, and to object to its processing. To exercise these rights, or to ask any question about how we handle your data, write to dpo@promptlyhealth.com. You may also lodge a complaint with the Portuguese supervisory authority (Comissão Nacional de Proteção de Dados - CNPD).
Applicant declaration
By submitting this application, I confirm that the information provided by me, and in any documents attached to it, is true and complete to the best of my knowledge, and that I have not omitted any material fact. I confirm that I have disclosed any previous employment or engagement with Promptly. I accept that if any of the information provided is false or incorrect, my application may be rejected, any offer of employment may be withdrawn and, where employment has already begun, this may constitute grounds for disciplinary action, including termination, in accordance with applicable law.