Key Account Manager - Product Adoption

Key Account Manager - Product Adoption Ready to thrive with one of Australia’s fastest-growing, most innovative tech companies on the sunny Gold Coast? Apply Ready to thrive with one of Australia’s fastest-growing, most innovative tech companies on the sunny Gold Coast? We're not just any tech company; we're an award-winning powerhouse on a mission to revolutionise the automotive industry. We are looking for a high performer to join our crew! The Role: Own activation planning and coordination — from kickoff to “adopted and loving it.” Deliver onboarding, training and deployment strategies that make the customer experience effortless. Facilitate expert, tailored product demos and become the go-to voice on what’s new and what’s next. Build and maintain education materials — briefing packs, guides, webinars, videos — and know exactly how to pitch them to different audiences. Capture and champion customer feedback, feeding it straight into the roadmap conversation or support process – and following it through to delivery. Manage the relationship through reporting, operational and project meetings, liaising with internal teams to keep every stakeholder aligned and every account performing. About you: Attitude first. A genuine passion for winning, the resourcefulness to solve problems on the fly, and the appetite to adapt when things change. You can build trust with an SME and a boardroom decision-maker in the same week. Experience in a customer-facing role (account management, technical support, business analyst or sales), ideally in SaaS. Sharp time management - you can prioritise, context-shift and juggle without dropping the ball. Self-motivated, personable, and comfortable with Google Workspace, AI tools and fleet/maintenance management systems (or learning them!) A business, marketing, communications or computer science degree is a plus, not a gate. You’ll know you’re crushing it when… Customers keep adopting every new feature and product we ship - and keep coming back for more. Every stakeholder, internal and external, has total clarity on activation and feedback. You’re a genuine net positive for the FleetGuru culture and team energy. Perks: We’re an inclusive and flexible workplace, and our perks and culture are pretty sweet (if we say so ourselves). We offer: Take advantage of discounted car servicing and even enjoy a paid day off on your birthday, because you deserve it! Opportunity to excel in your career through ongoing learning and development from our internal Guruversity program. Bask in the contemporary charm of our industrial office, just a stone's throw away from the beach and public transport, complete with cozy chillout spaces and all-around good vibes. Park your worries (and your wheels) with free secure parking, bike racks, surfboard racks, and there's even a pool table for those well-deserved breaks. Dive into a calendar packed with exciting team events led by our dedicated Culture Crew. At FleetGuru, we're laser-focused on assembling top-tier teams comprised of outstanding individuals who embody our core values: 'here to help', 'move with purpose', 'think 10x', 'play as a team', 'numbers over hype', and 'innovative for the future'. If this sounds like your kind of gig, we'd love to hear from you! How to apply: Submit your resume and cover letter, outlining why you’re the best fit for the role. Applications close at 5pm on Friday, 21st August. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds. Please note, only shortlisted candidates will be contacted. We will be handling recruitment internally Connect with us on our socials! LinkedIn: @fleetguru Instagram: @autoguru Facebook: @ autoguru.com.au Department Operations Role Key Accounts Locations FleetGuru Remote status Hybrid Employment type Full-time