Key Accounts Supervisor

Job ID: 4275 Location: Panabo Company: Davao Light and Power Co., Inc. Department: DLPC North Davao Customer Services Department Employment Type: Regular Work Arrangement: Hybrid Job Title: Key Accounts Supervisor Location: Tagum City, Philippines Job Level: Supervisory Business Unit: Davao Light and Power Co., Inc. Power your future with AboitizPower. As a Key Accounts Supervisor , your mission will be to manage the end-to-end needs of key and contestable customers with personalized service across their entire lifecycle, directly supporting the strategy to attract more investors to the franchise area. In this role, you will supervise Key Account Representatives (KARs), maintain strong relationships with commercial and industrial clients, coordinate with internal engineering departments, and oversee major customer service programs such as the Interruptible Load Program (ILP). In This Role, Your Responsibilities Will Be: Maintain 24/7/365 responsiveness to key customer needs, establishing long-term, positive relationships with contestable and major account owners. Monitor new large-scale commercial/industrial projects in the franchise area, initiate contact with project owners, and assist with documentation and load requirements. Notify customers of annual thermal scanning and transformer preventive maintenance schedules, ensuring reports are delivered promptly. Issue formal notifications for regulatory changes affecting the electric industry. To Succeed in this Role, we need someone who: Customer-Centric & Highly Available: Dedicated to delivering 24/7 personalized support and building lasting trust with major business investors. Strategic Negotiator: Skilled at finding compromise, exploring win-win alternatives, and navigating complex commercial discussions smoothly. Cross-Functional Driver: Able to break down internal silos to get customer requests, power availability checks, and work orders moving quickly. Inspiring Leader: Passionate about mentoring Key Account Representatives and maintaining team alignment with corporate growth targets. What You Will Need: Education & Experience: Education: Graduate of Electrical Engineering . Professional Experience: At least two (2) years of experience in Customer Service or Line Services. Leadership Experience: With prior experience in a Supervisory position is an advantage. Technical / Functional Skills: Key Account & Customer Management: Advanced capability to understand complex customer needs, manage case/collection management lifecycles, and optimize cost of service delivery. Negotiation & Sales Skills: Proven track record in negotiation techniques, identifying business expansion opportunities, and promoting corporate goodwill. Regulatory Compliance: Solid understanding of statutory and regulatory legal requirements governing the power and electricity distribution industry. Safety & Systems Awareness: Working knowledge of workplace electrical safety, environmental solid waste management, hazardous chemical handling, and basic asset management systems (AMS). About Us AboitizPower is the holding company for the Aboitiz Group’s investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities. Together, let’s power your future.