KFS Technical Trainer

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position The Technical Trainer is responsible for developing and delivering training programs that build both technical competencies and professional skills across the MHE service technician team. This role provides instruction on essential professional and interpersonal skills while also delivering comprehensive hands-on technical training across material handling equipment systems, components, technologies, and operational procedures. The Technical Trainer designs curriculum, facilitates classroom and field-based learning, assesses technician proficiency, and adapts training approaches to meet evolving equipment technologies and business requirements. This position plays a critical role in developing a skilled, confident, and customer-focused service workforce. Functions Assist in preparing technical training programs and deliver training modules to MHE Service technicians. Plan and coordinate training schedules that balance business operational needs, technician availability, equipment access, and optimal learning group sizes Troubleshoot Equipment issues/concerns over the phone and make site or shop visits to help Service Technicians as needed. Recommend and assist in the development of curriculum using instructional design and adult learning principles for various delivery options, such as eLearning, classroom training, and blended learning. Continuously enhance technical instructional delivery and presentation skills. Ensure the quality and consistency of course content throughout a course life cycle. Evaluate the effectiveness of training modules, workshops, etc. and suggest changes as needed to improve future results. Stay current with manufacturer technical bulletins, service updates, software revisions, and new product introductions across multiple equipment brands Collect and analyze participant feedback through surveys, assessments, and post-training interviews to measure satisfaction and perceived value Maintain expert-level proficiency in company business systems including work order management platforms, learning management systems (LMS), timekeeping software, asset tracking tools, and technician productivity applications Perform other duties as assigned or as needed. Qualifications High school diploma, G.E.D. or tech school graduate required. Minimum two years of experience in technical training and learning principles; preferably prior experience with material handling or similar equipment. Excellent presentation and communication skills. Experience with writing and/or maintaining documentation such as user manuals and reference guides. Ability to troubleshoot mechanical and electrical problems on multiple types of equipment. Able to read and understand electrical and hydraulic system schematics. Competencies Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization. Communicate for Impact - Proactively communicate with all stakeholders throughout the life cycle of programs and projects. Influencing Others - Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers. Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders. Strategic Agility - Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long-term organizational strategy. Travel Requirements This position is expected to travel approximately 50% - 75%. A passport is not required, but recommended. For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/ Benefits offered: Medical insurance including HSA, HRA and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) Employer Paid Holidays- 10 days Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law. Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting. https://www.eeoc.gov/poster For California residents please enter or copy/paste the address below into your address bar Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/