Klantenservice Medewerker- 100% Home Office in Spanje

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and practices. Receives regular, but moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve without supervisory approval. Evaluates and selects solutions from established operating procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Executes intermediate inbound and outbound sales marketing activities, using established guidelines, and under supervision. Identifies customer requirements and matches them with product or service offerings. Provides the customer with appropriate product and service information, including legal information and processes. Gathers all necessary information to update the database. Serves as an escalation point for lower-level employees. Performs other duties as assigned. Complies with all policies and standards.