Knowledge Management Specialist

JOB DUCK IS HIRING A KNOWLEDGE MANAGEMENT SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

The Document Coordinator is responsible for maintaining the company’s Knowledge Base by conducting regular reviews and updates of policy and procedural documentation. This role works closely with the Process Analysis Team to transform operational knowledge into clear, structured, and accessible documentation that supports standardization and training across the organization. The Document Coordinator ensures that all documentation is accurate, up to date, and aligned with organizational standards, while also leveraging AI tools to enhance documentation quality, consistency, and efficiency. This role demonstrates strong autonomy and quality ownership by independently producing high-quality knowledge assets, proactively refining content to deliver near-final SOP products that require minimal QA intervention. In collaboration with UX team members, the Document Coordinator supports effective knowledge dissemination through SharePoint, ensuring that content is easy to find, understand, and apply

Schedule:

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Publishing and managing documentation in SharePoint, including categorization, tagging, version control, and accessibility
• Creating and maintaining policies, SOPs, workflows, templates, and knowledge assets
• Researching and implementing tools to improve documentation efficiency and engagement
• Leading documentation efforts by gathering information from stakeholders and subject matter experts
• Translating operational workflows into clear, structured, and user-friendly documentation
• Conducting regular reviews to ensure documentation remains accurate, relevant, and complete
• Partnering with the Process Analysis Team to document new and updated processes
• Applying documentation standards, templates, and formatting guidelines consistently
• Supporting training and onboarding documentation needs
• Gathering feedback and continuously improving documentation quality and usability
• Using AI tools for drafting, editing, synthesis, and standardization with human validation

What We’re Looking For:

• Strong writing and information organization skills
• High attention to detail and ownership
• Experience maintaining documentation in a shared system or repository
• Proactive communication and follow‑up
• Ability to interpret and document complex processes
• Version control and document governance
• 2+ years of experience creating and maintaining SOPs, policies, or procedural documentation
• 2+ years of experience working with knowledge management systems, preferably SharePoint or a similar repository
• Bachelor’s degree in Technical Writing, Communications, Knowledge Management, Business Administration, or a related field, or equivalent professional experience. Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1050 USD to 1200 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.