Knowledge Manager

HEADLINE: Job Title: Knowledge Manager Reporting to: Head of Product Location: Bengaluru/Pune - Hybrid-Working: 3 days in office, 2 days from home. OVERVIEW: APEXX is pioneering payment orchestration, transforming the global payments landscape with cutting-edge technology and innovation. As a leader in Fintech, we're committed to excellence, driving forward-thinking solutions that empower businesses worldwide. As we continue to scale, world-class developer experience is becoming a key differentiator. We're looking for our founding Knowledge Manager to build documentation that developers genuinely enjoy using, whilst leading the evolution of our documentation platform and processes. This isn't a traditional documentation role. You'll own our developer documentation strategy end-to-end - from understanding how developers integrate with our APIs, to designing a documentation experience that makes integration effortless. You'll work closely with Engineering, Product, and Customer Experience to transform complex payment integrations into clear, accurate and engaging documentation. Alongside creating content, you'll lead the rollout of a modern documentation platform, evaluate documentation tooling, define documentation standards, and embed documentation into our product development lifecycle. WHAT YOU’LL DO: Own our Developer Documentation Create and maintain best-in-class API documentation, integration guides, tutorials and SDK documentation. Write clear documentation for REST APIs, webhooks, authentication, payment flows and developer tooling. Produce quick-start guides that help developers integrate with APEXX in hours rather than days. Improve information architecture to make documentation intuitive and easy to navigate. Continuously review documentation using developer feedback and analytics. Champion the use of AI across the documentation lifecycle, identifying opportunities to automate content generation, documentation reviews, code sample creation and knowledge management to increase quality and delivery velocity. Lead our Documentation Transformation Define and execute the roadmap for modernising APEXX's documentation ecosystem. Evaluate and recommend documentation platforms (for example Markdoc, Mintlify, ReadMe, Fern, Docusaurus, Stoplight or similar). Lead the implementation and rollout of the selected documentation platform across Engineering and Product teams. Establish documentation governance, ownership and maintenance processes. Define documentation standards, style guides and templates. Business Partnership Work alongside Product and Engineers to ensure new features are documented before release. Collaborate with Solutions Engineering to capture real-world integration patterns and customer pain points. Partner with Customer Success and Support to identify documentation gaps from customer feedback. Champion documentation as a core part of the software development lifecycle. Improve Developer Experience Think beyond documentation - identify friction throughout the developer journey. Help shape SDKs, code samples, onboarding experiences and API usability. Advocate for developer-first thinking across Product and Engineering. Use documentation metrics and user research to continuously improve the experience. ABOUT YOU: Experience creating developer documentation for APIs, SDKs or technical products within FinTech or Payments. Experience documenting REST APIs, authentication, JSON, webhooks and modern developer workflows, with an understanding of programming language and API testing. Strong understanding of software development practices and the ability to communicate effectively with engineers. Demonstrated ability to design AI-enabled documentation workflows that improve authoring speed, consistency and scalability without compromising quality. Experience using documentation-as-code workflows (Git, Markdown, CI/CD). Experience evaluating or implementing documentation platforms or developer portals. Excellent project management skills with the ability to lead cross-functional initiatives. Outstanding written communication with an obsessive attention to clarity and usability. A passion for creating exceptional developer experiences. COMPENSATION & BENEFITS: Great people deserve great rewards. We believe in recognising the impact you make with competitive compensation and benefits that support you both at work and beyond. Whether it's taking time to recharge, looking after your health, working from somewhere new, or investing in your growth, we've built a benefits package designed to help you thrive, because when our people do well, so does APEXX. 💰 Competitive Compensation : We offer competitive salaries that recognise your skills, experience, and the impact you make. 🏖️ Generous Time Off : Take the time you need to rest and recharge with annual leave, public holidays, and wellbeing-focused time away from work. 🌍 Work From Anywhere: Enjoy the flexibility to work remotely from eligible locations for up to 90 days per year , subject to our Work From Anywhere policy. * ❤️ Comprehensive Health Insurance: Your wellbeing matters. We provide comprehensive health insurance to help support you and your loved ones when it matters most. 🛡️ Personal Accident Insurance: Additional protection and peace of mind with personal accident insurance coverage. 👶 Enhanced Family Leave: Supporting you through life's biggest milestones with enhanced parental and family-friendly leave policies. 📈 Learning & Growth: We're invested in your development, with opportunities to learn, grow, and build a meaningful career at APEXX. WHO WE ARE & WHERE WE ARE APEXX is a global payment orchestration platform with teams across the UK & India, helping enterprise businesses simplify the complexity of payments. For more than a decade, we've been building technology that enables merchants to connect to the world's payment ecosystem through a single, scalable integration. Our platform gives businesses access to 200+ acquirers , 150+ alternative payment methods , and 10+ Buy Now, Pay Later providers , helping them optimise payment performance, improve acceptance rates, and expand into new markets with confidence. Trusted by leading global brands including Ryanair, TUI, Hotelbeds, CarTrawler, Avon, and Jet2 , we're redefining enterprise payments by making them smarter, faster, and more reliable. As we continue to grow, so do the opportunities to make an impact. Whether you're building products, solving complex engineering challenges, or supporting the teams behind them, you'll play a meaningful role in shaping the future of global payments at APEXX. To learn more about APEXX and experience the dynamics of being part of our team, feel free to check out the provided media channels below: LinkedIn: https://www.linkedin.com/company/apexxglobal/ Instagram: https://www.instagram.com/apexx.global/?hl=en Main Website: https://apexx.global/ APEXX is an equal opportunities employer committed to encouraging equality, diversity, and inclusion among our employees and eliminating discrimination. We do not accept speculative CVs or candidate profiles from Recruitment Agencies.