L1 Security Engineer

Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role Step into the role of L1 Security Engineer, where your expertise will shield our customers from security threats while offering unparalleled support and collaboration across teams globally. • Provide first level support (L1) to French and international customers as per Service Level Agreements and internal processes. • Analyze and troubleshoot customer incidents raised through direct requests or monitoring activities. • Perform remote monitoring of servers, platforms, and associated equipment to identify and resolve potential impacts on customers' IT solutions. • Manage customer incidents by handling calls, opening cases, and facilitating communication with various internal teams. • Participate in the improvement of processes while incorporating customer requirements. • Ability to work under pressure and effectively manage multiple tasks in a fast-paced service environment. About you You are a proactive individual with a strong foundation in IT security and networking, holding a diploma in Cybersecurity or a related field. Your fluent communication in both French and English, combined with excellent analytical and problem-solving skills, positions you as a key player in providing high-quality support under pressure. With at least one year of relevant experience, you are eager to enhance your skills and build meaningful professional connections. Your professional skills: • Possess good knowledge of Unix/Linux and Windows systems to effectively support various security technologies.• Demonstrate a strong foundation in IT security principles, along with familiarity with TCP/IP, SMTP/POP3, DNS, and Proxy protocols.• Exhibit expertise in networking concepts and common security products, ensuring a robust support framework.• Utilize excellent analytic and problem-solving capabilities to address and resolve complex technical issues.• Maintain advanced PC skills and a comprehensive understanding of application knowledge for effective troubleshooting. Your soft skills: • Fluent in both French and English, enabling effective communication with diverse teams and customers.• Possess excellent customer-oriented skills, fostering positive relationships through attentive service.• Exhibit strong interpersonal and leadership abilities, contributing to a harmonious team environment.• Demonstrate effective time management and organizational skills, ensuring tasks are completed efficiently and within deadlines.• Maintain a proactive and determined attitude, focused on gaining knowledge and building meaningful professional connections. Join our dynamic team where your impact will be felt globally. We foster a culture of problem-solving, where your curiosity is ignited through challenges, and your ambition to grow is supported. You'll work in an encouraging environment where open communication and knowledge sharing are valued, allowing you to shine as an inspiring leader in cybersecurity. What we offer • Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). • Professional Development: training programs and upskilling/re-skilling opportunities. • Career Growth: Internal growth and mobility opportunities within Orange. • Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. • Reward Programs: Employee Referral Program, Change Maker Awards. Only your skills matter Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.