L1 Troubleshooter Madrid

Requisition ID: 77183 Location(s): Work experience: Administrative Type of position: Full-Time Job Family: Field Operations Vestas Eólica, S.A.U. > Service > Global Service Operations > Remote Operations Center EMEA As a Remote Operations Engineer at the Madrid ROC, you will be part of the strategic core ensuring the global availability of our wind turbine fleet. This high-level technical position focuses on real-time monitoring, advanced diagnostics, and remote incident resolution, directly affecting performance optimization and the reduction of the cost of energy. What You Will Do As part of our 24/7 Monitoring Team, your role is built upon three strategic pillars: The Technical "Problem Solver": You will use advanced SCADA and SAP tools to diagnose why a multi-million euro machine has stopped. Your role is to determine with precision whether you can fix the issue with a single click from Madrid or if a technician must be dispatched to the field The Effective Communicator: You will manage communications with customers and field technicians during urgent incidents. You demonstrate the ability to translate complex technical problems into simple, professional solutions via both phone and email Operational Resilience: In a 24/7 environment, your responsibility is paramount. You will maintain high standards and attention to detail—especially during night shifts—remaining consistently meticulous with data and Key Performance Indicators (KPIs) What we are looking for At Vestas, demonstrated real-world experience and effective problem-solving count more than formal degrees. We are looking for technicians who know the field and want to take their careers to the next digital level: Experience: Minimum 1 year in the Wind Industry (specifically as a Field Technician or in Control Centers). Direct experience with Vestas Turbines is especially valuable Alternative Experience: In the absence of wind industry experience, at least 3 years of demonstrable experience in complex hydraulic, electrical, or mechanical systems is required Education: Bachelor’s Degree in Engineering (Electrical, Electronics, Mechanical, Energy) or Technical Associate Degree (FP Superior) in Electronics, Automation, Robotics, or Renewables Languages: Intermediate English (B1/B2). You are fluent enough to respond to technical emails and handle emergency calls in an international environment IT Proficient: Proficiency with diagnostic tools; prior use of SCADA and SAP is highly valued Availability: Ability to work in a 24/7 rotating shift system (including nights and weekends) What We Offer Unique Hybrid Flexibility: Office-based in Madrid during standard shifts, with the opportunity to work from home during night shifts and weekends Stability: A Madrid-based role with travel requirements only on a very occasional basis Career Growth: An opportunity to shift from field-based work to directing operational strategy at a global control center Vestas Benefits: Salary commensurate with experience, health insurance, life insurance, Paid Time Off (PTO), and meal allowance (cheque gourmet) Performance Bonus: An annual 5% bonus tied to meeting Vestas' corporate objectives At Vestas, we believe that diversity makes us stronger. If you have a disability and are interested in this opportunity, we would be happy to get to know you and adapt the selection process to your needs. Our commitment to a fair hiring. At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness. DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. 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