Descripción del puesto / Funciones Location: Europe Shift | Hybrid: 3 days onsite / 2 days remote Role: L2 operational support for the MuleSoft platform , ensuring platform stability, incident resolution and SLA compliance across AWS, Azure and OpenShift . This is a Platform Operations / L2 Support role, not an API Development position . Main Tasks: Manage and resolve L2 incidents within SLA. Perform platform troubleshooting and log analysis . Support deployments, releases and changes. Execute runbooks, recovery procedures and operational tasks. Document incidents, resolutions and known workarounds. Perform basic Root Cause Analysis (RCA) and identify recurring issues. Maintain simple automation scripts. Support Flex/Omni Gateway operations. Track actions and deliverables to closure. Participate in production support meetings, on-call and major incidents . Estudios Requisitos mínimos 3–5 years MuleSoft Platform Management, MuleSoft Omni/Flex Gateway, Terraform, OpenShift, GitHub, basic AWS & Azure, OAuth/OpenID & API Security, ITIL, Argo CI/CD, English C1, Computer Science or equivalent. Requisitos valorables XML, XSD, WSDL, WS-*, Java, JSON, networking (VIP/firewalls/load balancers), certificate lifecycle, SOAP UI, Postman, ServiceNow, Linux. Idiomas English and Spanish are a must Ubicación Madrid ¿Por qué nosotros? Prioridad