Lab Launch Lead, US

Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. Job Title: Lab Launch Manager, US Location: United States Employment Type: Full-time Role Purpose This role commissions new Neko labs end-to-end, from technical build and equipment installation through regulatory compliance, then hands a fully operational lab to the local clinic team for ongoing management. Reporting to Head of Operations, the Lab Launch Manager operates with high autonomy in ambiguity (Chase 10X, not 10%). No direct reports initially; as the launch cadence grows, this role is expected to build a team underneath it. What You'll Deliver in the First 6-12 Months • Commission the first wave of labs in priority US markets, on time and regulatory-compliant (Impact, not activity) • Stand up a repeatable lab commissioning playbook covering technical build, equipment installation, and regulatory sign-off • Build and manage relationships with key cross-functional stakeholders, balancing Pan and Peter's priorities without formal authority over them (Tech-enabled, human-centred) • Hand off each commissioned lab cleanly to the local clinic team with documented operating procedures • Establish equipment and vendor standards Minimum Qualifications • Demonstrated experience commissioning physical sites, labs, or clinical facilities end-to-end • Working knowledge of regulatory compliance requirements for diagnostic or clinical lab environments • Strong operational project management, able to run multiple concurrent site launches • Proven stakeholder management without direct authority, including managing competing priorities • Willingness to travel extensively and work flexibly across time zones and geographies • AI fluency: uses AI tools to manage logistics, documentation, and compliance tracking with sound judgment Preferred Qualifications • Direct experience with Abbott or equivalent diagnostic lab equipment installation • Background in fast-scaling healthcare, diagnostics, or life sciences operations • Experience building a function from one launch to a repeatable, team-supported process About titles at Neko We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process. Hiring Process Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team. Equal Opportunity & Inclusion Statement Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.