Job Description
Position Summary
The Labor Analyst supports the Workforce Management Manager by executing the daily operational, system-support, configuration, maintenance, and validation work required to keep the enterprise WFM environment accurate, stable, and usable. The position serves as a hands-on resource for store and field support, recurring production activities, approved configuration changes, labor-budget and data loads, schedule-cycle support, testing, documentation, and issue resolution.
The analyst works closely with Store Operations, Field Leadership, Finance, HR, Payroll, Technology, and external vendors to resolve issues, protect data integrity, and support consistent labor-planning processes.
Key Responsibilities
Responsibility allocations are approximate and may shift based on business priorities.
WFM Support & Issue Management
Provide WFM support, resolve user issues, manage tickets, and coordinate escalations.
Track recurring issues and maintain support documentation.
Configuration & System Maintenance
Execute approved system configuration changes and organizational updates.
Monitor interfaces, jobs, and data feeds; maintain change-control documentation.
Labor Planning & Schedule Operations
Load and validate labor budgets, forecasts, and scheduling data.
Support schedule generation, reconcile labor data, and monitor key planning metrics.
Testing, Validation & Production Controls
Test system changes, releases, and integrations.
Perform validations, data reconciliations, and maintain audit documentation.
Reporting, Documentation & Training
Maintain reports, dashboards, SOPs, and training materials.
Support user training, governance activities, and critical WFM processes.
Qualifications
Education
Bachelor’s degree in Business, Operations, Analytics, or a related field
Experience
2+ years of experience in Workforce Management, HR Systems or related field.
Technical Skills
Working knowledge of WFM platforms (e.g., UKG, Reflexis, Blue Yonder, or similar)
Understanding of WFM system technical set ups
Analytical Skills
Strong proficiency in Excel and data analysis
Exposure to BI tools (Power BI, Tableau, or similar) preferred
Ability to communicate insights clearly and concisely
Preferred Qualifications
Experience supporting retail, service-based, or multi-unit operations
Exposure to labor compliance requirements
Interest in analytical modeling, forecasting, and optimization
Knowledge of SQL, Python, R etc.
Key Competencies
Strong analytical and problem-solving skills
Detail-oriented with an operational mindset
Willingness to learn and grow into greater ownership
Ability to balance data insights with practical execution
Excellent communication and collaboration skills
Ability to document processes and follow governance standards
Work Requirements
Limited off-hours availability may be required for critical loads, releases, incidents, or other time-sensitive WFM cycles. Occasional travel may be required. Duties may evolve with business needs.
Company Overview:
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. Advance operates 4,500+ stores and distribution centers in the United States, Puerto Rico, and the U.S. Virgin Islands. The Company also serves independently owned CarQuest branded stores across these locations in addition to Mexico and various Caribbean Islands. When you join our team, you become one of 60,000 knowledgeable and experienced Team Members who are committed to providing outstanding customer service to our customers, communities, and each other every day.
Location & Work Availability:
This position is 4 days in office, 1 day remote per week, based at our corporate headquarters in Raleigh, North Carolina (North Hills)
Benefits Summary:
We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: https://jobs.advanceautoparts.com/us/en/benefits
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.
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