Labor Relations and New Openings Coordinator

About Us Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs. What You’ll Get from Us Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP. Join Our Team! Salary Range: $81,000 - $98,000 / year Location: Remote Opportunity, up to 30% travel across the United States and Canada Competitive Compensation: Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program. Help Make SSP America “The Best Part of the Journey.” At SSP America, our people are the heart of every experience we create for travelers across North America. Behind every smooth opening and every strong labor partnership stands careful coordination and reliable follow-through. We are searching for a detail-driven Labor Relations and New Openings Coordinator to keep our collective bargaining work organized and our new openings running smoothly. In this role, you will track the commitments that matter, connect the right teams, and help every transition land cleanly so our team members and our operations stay set up for success. Why You'll Love This Journey: You’ll have the opportunity to: Own the details that keep labor relations on track by maintaining accurate CBA records and making sure key commitments are never missed Support high-stakes bargaining and grievance work that shapes strong, lasting union partnerships Coordinate new openings, remodels, and transitions so people-related work runs smoothly from start to finish Partner across People, Legal, Payroll, Operations, and field leadership to remove barriers and keep projects moving Bring order to complex, sensitive work through strong organization, sound judgment, and dependable follow-through What You'll Do: Maintain a complete, current inventory of all collective bargaining agreements, including amendments, side letters, wage schedules, benefit provisions, and key dates Track negotiated CBA changes, implementation dates, notice requirements, wage increases, and other agreement-specific obligations Build and maintain CBA trackers that identify required actions, responsible teams, due dates, and follow-up needed Escalate gaps, missed deadlines, or unclear ownership to the right Labor Relations, People, Legal, or business leader Prepare bargaining support materials such as CBA summaries, issue logs, comparison documents, and proposal trackers Support new unit openings, remodels, transitions, and acquisitions with organized, timely coordination Maintain opening and transition trackers that capture activities, owners, timelines, status, and open items Participate in project calls, opening readiness meetings, and post-opening follow-up to keep people-related work on track Organize labor relations documentation to stay accurate, accessible, and compliant with Company confidentiality standards What You Bring: Associate degree in human resources, labor relations, business administration, legal studies, or a related field preferred. Paralegal certification or related legal support education preferred. PHR, SPHR, SHRM-CP, SHRM-SCP, or equivalent HR certification preferred. Minimum of three (3) years of human resources operations experience required. Experience in hospitality, food service, food and beverage, airport operations, or a related industry preferred. Experience maintaining CBA trackers, agreement summaries, implementation calendars, bargaining materials, or similar labor relations documentation tools preferred. Experience supporting labor relations, collective bargaining agreement administration, grievance tracking, bargaining preparation, employment law compliance, or related legal functions preferred. Experience supporting new unit openings, workforce transitions, acquisitions, remodels, or other operational changes preferred. Basic understanding and application of U.S. labor and employment laws required. Knowledge of Canadian labor and employment practices is a plus. Join Us on the Journey: If you thrive on organization, follow-through, and keeping complex work moving, we’d love to meet you. At SSP America, you’ll play a key role in strengthening our labor partnerships and making every new opening a success across our operations. SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.