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Job Description:
LATAM Healthcare Customer Care Rep
Remote Position (Medellín or Bogotá)
Inglés y Portugués Conversacional
Grade: 8
Job summary
This position provides a one-to-one customer service experience for UPS Healthcare accounts in Latin America.
T
he team will be responsible for supporting Brazil, Mexico, Puerto Rico, Colombia, Dominican Republic & Costa Rica
in English, Spanish, or Portuguese.
He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution including follow-ups and making outbound calls.
Responsibilities:
Builds and maintains relationships with related internal functions (i.e., Sales, Billing, Delivery Information and Operations) and external customers (Shippers and Receivers).
Analyzes and resolves Healthcare account issues.
Qualifications:
Excellent communication skills and English, Spanish and Portuguese language proficiency, flexible and eager to learn.
Working hours:
Availability
: Monday to Friday 6AM to 8PM, excluding US Major Holidays
42 Hrs per week.
Employee Type:
Permanent
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