Late Stage Collector, Co-op

The Late-Stage Collector, Co-op student will support the Collections Department with a combination of administrative responsibilities and internal customer contact. This role is ideal for a student interested in finance, business administration, customer service, or credit/collections. The student will gain hands-on experience with account management, customer communication, documentation, and day-to-day operational processes within a professional collection's environment. Day to day Administrative & Account Management Tasks Maintain accurate and up-to-date customer files, both paper and electronic. Prepare and send letters, replacement invoices, reminder notices, and other required correspondence. Organize and submit required documentation to internal departments (e.g., Lease Administration) including PAPP information, adjustment forms, terminations, and other paperwork. Assist with payment remittance processes, including validating and forwarding required forms. Support reconciliation of customer accounts; escalate issues to senior staff or Legal when necessary. Preparing routine correspondence and reports for the Collections team. Updating internal systems with call notes, payment arrangements, and supporting documentation. Cross-Functional Coordination Communicate with Dealers and internal partners to resolve account discrepancies or collection issues. Use internal systems and technology platforms to identify delinquent accounts and track account activity. Provide customers and vendors with buyout, payout, and trade-up quotations as required. “We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.” Essentials: Currently enrolled in a post-secondary co-op program (Business, Finance, Accounting, Office Administration, or related field preferred). Good communication skills—both verbal and written. Professional phone etiquette and comfort speaking with customers. Organizational skills and attention to detail. Ability to work independently and follow established processes and guidelines. Proficiency with Microsoft Office (Word, Excel, Outlook). Ability to maintain confidentiality and handle sensitive customer information. Ability to work from home remotely/independently and in a virtual team environment as well as in-office. This position is a hybrid position which would require the student to come into office twice a week on average or as required. What you will gain Hands-on experience in collections operations and an opportunity to work closely with an experience Collections team while contributing to meaningful business processes. Hands on training and ongoing support throughout the term. Exposure to customer account management and financial documentation. Practical experience in negotiation and customer communication. Understanding of workflows across multiple business departments. Development of administrative, analytical, and problem-solving skills. Participation in the Learning and Development Program while you complete your placement Access to e-learning and skill development courses Regional and global networking opportunities with members Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries Choose wellbeing DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows: Connection – Build meaningful connections with other DLL members Health – Manage mental, emotional and physical health Finance – Provide learning opportunities to help members achieve personal financial health Lifestyle – Maintain balance between work and life priorities There are things that matter to our members and the wellbeing of our members matters to DLL. Settling In At DLL, we are many things. We are team members, family members, and community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories. But for all of our differences, we share one thing in common: each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines. Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more. We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world. Good to know Primary Work Location: Burlington, ON Applicable pay range $20.00 – $23.00/hour Deadline For application: Saturday, August 1, 2026 The selection process may involve an assessment. This is a 4-month co-op opportunity for the Fall 2026 term. Due to the nature of the opportunity, the role is considered hybrid, with the expectation to come into the Burlington office 2-3 times per week, unless stated otherwise. Applications via email will not be reviewed. Please apply online via our career website: www.dllgroup.com/careers For more information, please contact our Talent Acquisition Partner April Kim via [email protected] DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check. DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.