L&D SPECIALIST

About the role: We are looking for a Learning & Development Specialist to drive learning initiatives within Customer Operations. You will design and deliver scalable training programs, manage onboarding, and support continuous employee development to improve performance, efficiency, and engagement. Key Responsibilities: Support the L&D strategy in line with Customer Operations goals and development needs. Identify skills and performance gaps and create blended learning solutions across onboarding, compliance, service, systems, and leadership. Own and continuously improve onboarding and induction programs in collaboration with six Subject Matter Experts. Design and deliver engaging training sessions, workshops, and learning materials. Develop practical best-practice guides and job aids to improve consistency and efficiency. Maintain training content to ensure accuracy and relevance. Facilitate retrospectives, brainstorming sessions, and other employee engagement initiatives. Measure learning effectiveness using KPIs, feedback, and performance data. Explore external funding opportunities, including government and EU training schemes. What We're Looking For: Experience in Learning & Development, training, instructional design, or a similar role. Strong facilitation, presentation, and communication skills. Experience designing and delivering onboarding and training programs. Strong stakeholder management and collaboration skills. Ability to translate business needs into practical learning solutions. Data-driven and comfortable measuring training effectiveness. Strong organizational skills and ability to manage multiple initiatives Experience in fintech, financial services, Customer Operations, or contact centers is an advantage. The starting salary for this position is €2,500 gross per month. We offer: A Truly Global Workplace – collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation Hybrid & Flexible Work – balance your life and career with remote-friendly policies and modern offices across Europe A Culture of Growth – accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks) Workation Programme – work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive Financial Growth Opportunities – invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards Private Health Insurance – access comprehensive healthcare coverage tailored to local standards Wellbeing Benefit – receive an annual wellness allowance to support your physical and mental health Weekly Office Breakfast – enjoy a fresh start with breakfast at the office We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters. By proceeding to apply for a job with us, you confirm that you have read and accepted our Recruitment Privacy Policy