Lead, Account Management

Lead, Account Management BibRave Overview BibRave is an influencer and experiential marketing agency that specializes in fitness, outdoor, and lifestyle verticals. With 10 years’ experience building and managing influencers and ambassador communities for large and small companies, BibRave brings a team of strategic social media, creative, and online community-focused experts. BibRave also crafts bold and memorable experiences, developing creative events and in-person activations, managing ideation, project management, procurement, execution, and inter-agency coordination. Position Summary We’re looking for an organized, strategic, client-savvy Lead for Account Management to own day-to-day client relationships and campaign execution across BibRave’s portfolio. You’ll be the connective tissue between clients and internal teams, translating client needs into clear next steps and keeping work on time, on strategy, and at a high standard. This isn’t entry-level. We need someone who has already managed client-facing work, builds trust quickly, and lead projects without needing every step handed to them, spotting risks early and solving problems before they become fires. This is a fully remote role reporting into BibRave’s Account Management leadership team. The annual base salary for this position ranges from $70,000 - $80,000 (+ bonus). Actual salary will vary based on the candidate's location, qualifications, skills, and experience. What You’ll Do Client Relationship Management Serve as a trusted day-to-day contact for assigned accounts Build client trust through proactive communication and sound judgment Translate client goals and feedback into clear internal direction Read the room, know when to push, clarify, escalate, or quietly solve. Account & Project Leadership Lead the execution of client campaigns and activations across influencer, experiential, ambassador, and integrated work Own timelines, scopes, deliverables, and trackers Keep Account, Influencer, Experiential, Creative, Operations, and Leadership aligned Anticipate roadblocks and flag risks before they impact deadlines or client trust Hold stakeholders accountable to timelines and decisions Communication & Meeting Ownership Lead client meetings with clarity and confidence Build agendas that drive decisions, not just discussion Write clear recaps and status updates Adjust tone and detail for the audience from client & vendors to internal coordinators Reporting & Insights Gather inputs and shape the story behind campaign results Ensure reporting is accurate, polished, and tied to client goals Surface insights and learnings to improve future work Account Health & Growth Support Monitor account health, satisfaction, and scope alignment Surface renewal, upsell, and expansion opportunities to leadership Maintain account history and institutional knowledge What We're Looking For Mapped to our five Core Competencies, so expectations connect directly to performance. Ownership & Accountability Obsessively organized: the checklist exists before the meeting does. Spots problems early, solves what you can, escalates the rest. Bias for Action Doesn't wait for perfect direction: clarifies, organizes, and moves. Excellence in Execution Sharp attention to detail. Crystal-clear written communication across every channel. Leads complex workstreams and keeps people moving together. Collaboration & Relationships Reads a room and adjusts register on the fly. Stays composed under shifting KPIs and tight timelines. Growth & Evolution Curious about the "why" behind the work, not just the checklist. We require… 4–6 years of experience in account management, client services, project management, or integrated marketing Fluency in: Google Suite, Microsoft Office, Slack, Canva, Monday.com (or comparable PM tool), and AI tools like ChatGPT Experience managing multi-stakeholder, client-facing projects Comfortable working independently, fully remote Fitness, running, outdoor, or wellness background is a plus Perks & Benefits Health, Dental and Vision Insurance Flexible time off 401(k) Fully remote, work from wherever you work best Front-row seat to a rapidly growing fitness, running, and wellness industry Professional development directly from BibRave leadership Occasional free gear and accessories (yes, really) A team that's genuinely fun. We love food, tech, ice cream, coffee, beer, and staying active BibRave is an Equal Opportunity Employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.