Lead Analyst, Supply Chain Systems

At GXO Logistics, we invest hundreds of millions in technology every year so that we can continue to provide exceptional solutions for our customers. As the Lead Systems Analyst, you’ll collaborate across the organization to ensure the technical needs of the business are met. We will immerse you in a rapidly growing environment fueled by achievement and a tenacious team spirit, and make sure you have the tools, resources and support to build a career you’re not only proud of, but one you’ll love. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan. What you’ll do on a typical day: Communicate and collaborate with stakeholders, key users and business process leads to analyze business problems and capture detailed requirements; reconcile conflicts Facilitate meetings and workshops that determine process requirements and system changes Develop detailed user stories, work plans, deliverables, definitions of overall approaches and mobilization efforts for CRM initiatives Work closely with IT teams to validate and ensure proposed solutions meet business requirements; participate in initial validation and testing, and facilitate user-acceptance testing Guide and consult with other analysts Partner with program and training/communication teams to ensure business readiness for organizational change, and a schedule for impacted processes/systems changes; assist in creating training documentation and delivering train-the-trainer sessions Provide leadership, training, coaching and guidance to key users What you need to succeed at GXO: At a minimum, you’ll need: Bachelor’s degree in computer science, Information Systems, Engineering or a related technical field, or equivalent related work or military experience 4 years experience and expertise in at least one of the following business disciplines: supply chain management, warehousing, transportation or distribution Experience using SQL for data analysis, extraction, troubleshooting and reporting Thorough understanding of current information systems technologies databases, web-based systems, and system design. 2+ years of experience supporting Blue Yonder WMS It’d be great if you also have: Certification in any of the following: Salesforce.com, business analysis, systems analysis or business requirements gathering Experience performing well under pressure in an ambiguous and rapidly changing environment Excellent verbal and written communication skills, including communicating technical concepts and plans at all levels An aptitude for using a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures We engineer faster, smarter, leaner supply chains We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.